Help Desk Technician, Irvine (26-026)

Klinedinst PC; Irvine (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Supportive team-based culture

Growth opportunities

Merit-based compensation

Job summary

Klinedinst PC in Irvine, CA is seeking a Help Desk Technician to support our local and hybrid workforce. You will troubleshoot hardware, assist with Citrix applications, and manage user accounts and security across Windows 10/11 environments.

The role emphasizes a collaborative, growth‑oriented culture with merit‑based compensation and opportunities to work on complex cases. Regular in‑office presence is expected for the first 180 days, with occasional remote arrangements where eligible.

Qualifications

• Candidates should be able to troubleshoot hardware and software across on-prem and hybrid networks.
• Provide responsive user support for network resources and software applications.
• Assist with Citrix applications (RDS, Sharefile) and security settings.

Responsibilities

• Maintain hardware for on-prem and hybrid network users.
• Respond to user inquiries about network access and software operation.
• Respond to user inquiries about Citrix applications (RDS, Sharefile, etc.).
• Maintain backups, security, and rights for files.
• Install/update software applications as required.
• Establish and maintain user accounts, environments, directories, and security groups.
• Update desktop OS (Windows 10/11) as needed.
• Perform software image updates using deployment tools (Prism Deploy).
• Remote troubleshooting with terminal services and Labtech.
• Set up and break down A/V equipment as needed.

Skills

Troubleshooting

Remote support

User management

Communication

Tools

Windows 10/11

Citrix (RDS)

Labtech

Prism Deploy

Remote management tools

Job description

Put your LegalTech career into high gear at Klinedinst. Our Irvine office is looking for motivated candidates to become our next Help Desk Technician.

With offices in multiple states, Klinedinst is dedicated to providing top-caliber legal services while nurturing the professional development and personal advancement of each and every employee. We work hard to promote a positive, vibrant culture built on teamwork and inclusion. And we want you to be an integral part of improving company capabilities and training the team.

Help Desk Technician responsibilities include:

• Maintain computer hardware of on-prem and hybrid network users;
• Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs;
• Respond to the needs and questions of network users concerning their access to Citrix applications (RDS, Sharefile, etc.);
• Maintain backup of all files, security, and rights;
• Install and update software applications as required;
• Establish and maintain network users, user environment, directories, and security;
• Update the desktop operating system as required, familiarity with Windows 10 and Windows 11;
• Perform software image updates and installation of desktop and laptop systems utilizing Windows deployment tools and Prism Deploy tool;
• User account administration including setup, rights, email distribution and security groups;
• Remote troubleshooting with terminal services, Labtech and other remote management software;
• Setup and breakdown Audio/Video equipment including, but not limited to, laptops, projectors and screens;
• Pay range $22 to $24 per hour (depending on experience).

We provide support in a friendly, team-oriented environment that allows for immediate responsibility and growth potential. Pay ranges are provided in compliance with SB1162, California’s pay transparency law; actual pay may vary based on a variety of factors, including education, applicable experience, etc. Come join our team and you will have the opportunity to work with a dynamic and talented group of professionals!

The Klinedinst environment includes:

• Supportive team-based law firm, with excellent support staff
• Opportunities to grow personally and professionally
• Opportunities to work on complex cases with significant responsibilities and client interaction
• Open, honest, and transparent communication within the firm
• Merit-based compensation
• This job requires regular attendance to the office for the first 180 days, though as adynamic culture we embraceopportunities for remote working arrangements when eligible