Help Desk Technician III – TS/SCI | VTC & NASIC Support

Akima; Bath Township (OH); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401(k)

Paid Time Off (PTO)

Job summary

Akima Global Technology is seeking a Help Desk Technician III to support NASIC and NSIC missions at Wright Patterson AFB, OH. The role provides Tier 1 IT support, incident documentation, and VTC coordination across multiple networks.

You will troubleshoot hardware, software, and account issues, manage tickets, and escalate complex problems to Tier 2 as needed, ensuring timely communication with leadership on mission-impacting events.

Qualifications

• Must possess & maintain IAT Level II certification as required by DoD.
• Active TS/SCI security clearance required.

Responsibilities

• Provide Tier 1 support for incidents and service requests during NASIC core hours.
• Diagnose and resolve end-user hardware, software, and access issues using approved procedures.
• Monitor and manage incidents across multiple Government-provided ticketing systems.
• Document actions, resolutions, outages, and maintenance in ticketing systems and logs.
• Provide account administration including password resets and access permissions.
• Assist with VTC setup, issues, and coordination with A/V support.
• Escalate unresolved issues to Tier 2 and coordinate with Air Force and enterprise teams.
• Maintain NASIC SOPs and knowledge-management documentation.

Skills

IAT Level II certification

TS/SCI clearance

Job description

Akima Global Technology is seeking a Help Desk Technician III to support NASIC and NSIC missions at Wright Patterson AFB, OH. The role provides Tier 1 IT support, incident documentation, and VTC coordination across multiple networks.

You will troubleshoot hardware, software, and account issues, manage tickets, and escalate complex problems to Tier 2 as needed, ensuring timely communication with leadership on mission-impacting events.