Air Force Help Desk Specialist - Tier 1/2 IT Support TS/SCI

MANTECH; Nellis Air Force Base Census-Designated Place (NV); On-site; USD 52,000 - 76,000; Full time

Job summary

MANTECH in the United States seeks a motivated Help Desk Specialist to join our Air Force / Space team at Nellis AFB.

The role supports the 53rd Wing Technical Support Services contract, providing frontline IT assistance, account management, and problem resolution.

Candidates must have a High School Diploma, 2+ years IT experience, DoD 8140 IAT-II, and TS/SCI clearance; security and monitoring duties are included. This is a full-time on-site position.

Qualifications

• High School Diploma
• 2+ years direct/related IT experience
• Active / valid DoD 8140 IAT-II certification
• Demonstrated experience in a Windows AD environment

Responsibilities

• Analytical Support: provide techniques and procedures in support of clients, systems, and networks.
• Network, User, and Systems Support: identify, prioritize, and resolve reported issues; create network user accounts and configure email.
• Helpdesk Support: field user calls, determine the level of support, and escalate/distribute calls to appropriate tiers (e.g., Tier 2, Tier 3).
• Troubleshooting: support account management, enterprise resources, server administration, networking, and application issues.
• Software/Hardware Issue Resolution: troubleshoot and resolve software, hardware, and communications issues.
• Security and Monitoring: perform security patching, document corrective actions, collect audits, monitor systems.
• Hardware/Software Installation: install and test hardware and software.

Skills

Help Desk

Windows AD

DoD 8140 IAT-II

Customer service

Education

High School Diploma

Job description

MANTECH in the United States seeks a motivated Help Desk Specialist to join our Air Force / Space team at Nellis AFB.

The role supports the 53rd Wing Technical Support Services contract, providing frontline IT assistance, account management, and problem resolution.

Candidates must have a High School Diploma, 2+ years IT experience, DoD 8140 IAT-II, and TS/SCI clearance; security and monitoring duties are included. This is a full-time on-site position.