Help Desk Technician II - Networking & AD Expert

Automated Business Products Co; Centennial (CO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Professional development assistance

Job summary

Automated Business Technologies in Centennial, CO is hiring an experienced IT Specialist to provide expert technical support for client networks and systems. You will install, configure, and maintain IT environments, collaborate with client contacts, and ensure security compliance.

Ideal candidates have 5+ years of help desk and Windows experience, strong networking knowledge, and certifications such as CCNP, Network+, or MCP.

Qualifications

• Experience configuring and troubleshooting network, server, and desktop environments.
• Strong knowledge of TCP/IP, DNS, DHCP, and LAN/WAN technologies.
• Experience with Active Directory, GPOs, and user account management.

Responsibilities

• Provide expert technical support and troubleshooting for networks, servers, computer systems, software, and hardware.
• Install, configure, and maintain IT systems, operating systems and software applications.
• Work with key client contacts to support their networks and software systems.
• Respond to user inquiries and provide timely resolution to technical issues.
• Conduct network administration tasks, including LAN/WAN/SDWAN setup and troubleshooting.
• Analyze client system logs and identify potential issues or improvements.
• Collaborate with IT team to implement and support IT projects.
• Ensure compliance with IT security policies and procedures.

Skills

Network troubleshooting

Server administration

Desktop support

TCP/IP DNS DHCP

Active Directory & GPOs

Linux knowledge

Communication skills

MSP/Help Desk experience

Education

CCNP or CompTIA Network+ certification

Microsoft Certified Professional (MCP)

Bachelor's degree in IT/CS

Tools

Meraki

Windows Server

Azure/AWS basics

Job description

Automated Business Technologies in Centennial, CO is hiring an experienced IT Specialist to provide expert technical support for client networks and systems. You will install, configure, and maintain IT environments, collaborate with client contacts, and ensure security compliance.

Ideal candidates have 5+ years of help desk and Windows experience, strong networking knowledge, and certifications such as CCNP, Network+, or MCP.