Help Desk Technician II

General Dynamics Information Technology; Gypsum Township (KS); On-site; USD 43,000 - 58,000; Full time

Job summary

General Dynamics Information Technology seeks a Help Desk II Technician to support enterprise IT operations at McConnell AFB in Kansas. The role focuses on end-user assistance, system maintenance, and security compliance within Logistics Information Systems and related tools.

You will work with AMC/ HQ teams to resolve issues, deploy updates, and ensure availability of critical services. A Secret clearance and a minimum Associate's degree are required, with 3+ years of relevant experience and

Qualifications

• Associate’s degree or equivalent required.
• 3+ years of related experience.
• Security clearance: U.S. Secret clearance; US citizenship required.

Responsibilities

• Interacts with HQ AMC A4 Program Managers to determine requirements supporting end users.
• Provide research, design, and/or modifications for enterprise-wide systems and/or applications.
• Provide managerial guidance supporting the Logistics Information System in sortie generation and integration with Maintenance Information Systems operations.
• Provide end user support and guidance of the Tools and Logistics Information System server environment within the Logistics community.
• Plan, operate, and maintain backups for Logistics Information System servers and Tools.

Skills

Collaboration

Computer Hardware

Computer Systems

Hardware Troubleshooting

Education

Associate's Degree

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Technical Support Services

Job Qualifications:

Skills:

Collaboration, Computer Hardware, Computer Systems, Hardware Troubleshooting

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician II and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Help Desk II Technical, the work you’ll do at GDIT will be impactful to the mission of United States Mobility Air Force’s. You will play a crucial role in maintaining their systems.

• Interacts withHead Quarters (HQ)Air Mobility Command(AMC)A4 Program Managers todeterminerequirements supportingend users.
• Provide research, design, and/ormodificationsforenterprise-wide systems and/or applications.
• Providemanagerial guidancesupportingthe Logistics Information System in sortie generation and integratewith MaintenanceInformation Systems operationsatHQ AMC andbaselevels.
• Provideendusersupportand guidanceoftheeTools(mobiledevices,handhelddevices, laptops,andcomputers) and Logistics Information System server environment within theLogisticscommunity.
• Provide technical administration and operational managementof eTools and servers supporting strategic level programs:
• Manageand/or performequipment installations, peripheral connections, installation, and deletion of software consistent with standard configurations and/or established policiesongovernment approved mobile devices, laptops, and computers (wired orwireless) for Logistics functions.
• Resolves and/or escalates matters of significance to reduce the impact on global customers and maximize system availability.
• Advise onsoftwareandhardwaretoolsutilization, identifyinganddiagnosingproblemsandfactors affectingnetwork performanceonsiteand at other installations without dedicated staff support (i.e.,enroutes)
• ImplementnetworksecuritypoliciesandproceduresforLogisticsfunctions equipment bybase or higher computer support agencies and organization’s Computer SystemsSecurityOfficers.
• Management oftrouble ticket itemsthatinclude problem resolutions, date/time reported,date/timefixed, andrecommendationsintoUnitedStatesgovernmentsystem.
• Prepare,document,manage, andmaintainrequired useraccess documents(i.e.laptopagreements,mobiledeviceagreements,information assurancetraining).
• Plan,operateandmaintainbackupsystemfor LogisticsInformationSystem serversandeToolsusingindustrystandards orhigher.
• Track and manage governmentfurnishedequipmentdesignatedby Air MobilityCommandinaccordancewithallapplicable AirMobilityCommand,USAFandDoWinstructions,policies,and guidelines.
• Provideswork guidance to less experienced personnelandtechnical consulting on complex projects.
• Provide management of eTools, cabinets, cabinet consumables, and other peripherals needed to support AMClogisticsandaircraftsortie generation, including:
• Research, document, provide recommendations, and estimates for yearly central purchasing.
• Track procurement process, manage acceptance documents,andrecommend government acceptance of completed orders.
• Manage all aspects of the AMCeToolwarranty processes.
• Manage AMC/A4 WLAN(Wireless LAN Survey)Program for AMClogisticsand sortie generation activities.

WHAT YOU’LL NEED TO SUCCEED

Bring your technology expertise and drive for innovation to GDIT. The Help Desk II Technical must have:

• Education: Minimum of an Associate’s Degree
• Experience: 3+ years of related experience
• Technical skills: Computing Environment and Operating System for Server software, Computing Environment and Operating System for desktop software, Knowledge and experience with standard Information Assurance concepts, practices, and procedures within the Network Environment.
• Security clearance level: U.S. Secret clearance
• US citizenship required: U.S. Citizen
• Operating System: Operating Systems (OS) Certification (Windows 11 OS, etc.)
• IAT II certification or DoD 8140 equivalent

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely salary range for this position is $42,500 - $57,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA KS McConnell AFB

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans