Desktop Support

General Dynamics Information Technology; Virginia Beach (VA); On-site; USD 64,000 - 86,000; Full time

Job summary

General Dynamics Information Technology is seeking a Desktop Support Technician to provide on-site support for DoW networks and enclaves at a Virginia Beach location. You will perform hardware maintenance, software updates, and troubleshooting, supporting Tier 1 and 2 staff while implementing system management practices.

The role requires a Top Secret/SCI clearance, Security+ CE certification, and 3+ years of related experience.

Qualifications

• 3+ years of related experience
• Security+ CE Certification required; DoD compliance 8570.01

Responsibilities

• Provide systems administrative support including Active Directory, SCCM, Exchange, information security, file shares, PKI and virus protection.
• Manage on-premise hardware and perform regular hardware and software updates.
• Install, repair and perform preventative maintenance of laptops, desktops and zero clients.
• Deliver technical support to Tier 1 & 2 support and participate in DoW network enclaves.
• Implement system management tactics, techniques and procedures (TTP).

Skills

Computer Backups

Hardware

IT Hardware

Systems Management

Job description

Job Qualifications

• Computer Backups
• Hardware
• IT Hardware
• Systems Management

Job Description

Transform technology into opportunity as a Desktop Support technician with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Desktop Support Technician, you will help ensure today is safe and tomorrow is smarter. With minimal supervision, the Tier 2 Systems Administrator works as part of an enterprise team to provide support on multiple Department of War (DoW) networks and enclaves. You will manage services using on-premise hardware and perform regular hardware and software updates. Performs installation, repair, and preventative maintenance of laptops, desktops, and Zero Clients. Provides technical support and troubleshooting to Tier 1 & 2 support. Deliver technical support to the Enterprise components as required. Additionally, you must be able to implement system management tactics, techniques, and procedures (TTP).

Type of Requisition

Regular

Clearance Level Must Currently Possess

Top Secret/SCI

Clearance Level Must Be Able To Obtain

Top Secret/SCI

Public Trust/Other Required

None

Job Family

IT Infrastructure and Operations

Skills

• Computer Backups
• Hardware
• IT Hardware
• Systems Management

Certifications

None

Experience

3 + years of related experience

US Citizenship Required

Yes

How a Desktop Support Administrator Will Make An Impact

You will provide systems administrative support in areas such as:

• Active Directory
• System Center Configuration Manager (SCCM)
• Exchange
• Information Security
• File Shares
• PKI
• Virus protection

What You’ll Need to Succeed

Education

• High School Diploma/GED with 3 years of related experience, or
• Associate degree with 4 years of experience, or
• Bachelor's degree with 2 years of experience.

Basic Skills/Experience

• 2+ years in at least three of the following areas: VDI, Active Directory, SCCM, Exchange, Information Security, Desktop applications.
• 2+ years configuration, troubleshooting, and maintaining Windows 11 Desktops.
• Ability to support a 24x7x365 work schedule, shift work, and travel as required in support of customer initiatives when required
• Knowledge of Networking fundamentals.
• Exposure to DoW Configuration Management, Information Assurance, and Systems Lifecycle Management processes.
• Creating and updating lifecycle documentation as required.

Clearance Level

• TS/SCI required

Required Certification(s)

• Security+ CE Certification required; DoD compliance 8570.01

Location

• On Customer Site.

US Citizenship

• Required.

Desired Skills

• Position may require lifting of objects (i.e., IT Hardware), reaching/bending/kneeling (i.e., plugging in cables), and other moderately strenuous activity.
• Self-starter, motivated, shows initiative, and learns fast.
• Ability to work on multiple projects simultaneously.
• Ability to create and maintain sustainment documentation.

GDIT IS YOUR PLACE

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in cyber at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your focus on defending and protecting what matters.

The likely salary range for this position is $64,230 - $86,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours

40

Travel Required

10-25%

Telecommuting Options

Onsite

Work Location

USA VA Virginia Beach

Total Rewards At GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans