Service Desk Manager

General Dynamics Information Technology; Newington (CT); On-site; USD 128,000 - 173,000; Full time

Benefits offered by this job

Full-flex work week

401K with company match

Comprehensive health and wellness

Paid education and certifications

Job summary

General Dynamics Information Technology is seeking a Systems Administrator Advisor/Service Desk Manager to lead a team delivering top-flight customer experience on enterprise IT systems. The role emphasizes security, incident resolution, and cross-team collaboration to ensure mission success.

Candidates should have 5+ years of related experience, Sec+/ITIL certifications, and TS/SCI clearance. On-site work at a customer site is required with US citizenship.

Qualifications

• 5+ years of related experience.
• Required Technical Skills: Sec+, ITIL.
• Security Clearance Level: TS/SCI.
• US Citizenship Required: Yes

Responsibilities

• Manages the functionality and efficiency of a group of computers running on one or more operating systems.
• Works with multiple teammates and work centers to achieve the mission.
• Works with the team to resolve challenges.
• Supports a highly dynamic environment focused on mission success.
• Provides superb customer experience to enable the mission.
• Utilize your full suite of technical and interpersonal skills to support the mission.

Skills

Active Directory (AD)

Information Technology (IT) Services

Troubleshooting

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Active Directory (AD), Information Technology (IT) Services, Troubleshooting

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Service Desk Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Service Desk Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator Advisor joining our team to lead a team of Service Desk technicians delivering top flight customer experience.

HOW A SYSTEMS ADMINISTRATOR ADVISOR WILL MAKE AN IMPACT

• Manages the functionality and efficiency of a group of computers running on one or more operating systems
• Works with multiple teammates and work centers to achieve the mission
• Works to with the team to resolve challenges
• Supports a highly dynamic environment focused on mission success
• Provides superb customer experience to enable the mission
• Utilize your full suite of technical and interpersonal skills to support the mission

WHAT YOU’LL NEED TO SUCCEED:

• Education: Technical Training, Certification(s) or Degree
• Required Experience: 5+ years of related experience
• Required Technical Skills: Sec+, ITIL
• Security Clearance Level: TS/SCI
• Required Skills and Abilities: Documentation, Problem Solving, Communication
• Preferred Skills: CCNA
• Location: On Customer Site
• US Citizenship Required

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#gditpriority

#armajobs

The likely salary range for this position is $127,500 - $172,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA VA Newington

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans