Help Desk Support Service Specialist - Intermediate - TS/SCI Required
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Job summary
GDIT is seeking a Help Desk Support Service Specialist - Intermediate to support Army Intelligence operations at Fort Meade. The role requires TS/SCI clearance and offers opportunities to advance in enterprise IT by collaborating with cross-functional teams to deliver secure, reliable support across hardware, software, and applications.
You will handle complex tickets, perform AD tasks, imaging, and STIGs/IAVA, and contribute to mission success while maintaining strong customer service and
Qualifications
- Associates degree or 2 years of related specialized experience in lieu of degree.
- 5+ years of related experience; work experience must include at least 2 years of specialized experience.
- Experience with account requests, e-mail, file access/storage, and local procedures to support mission success.
Responsibilities
- Collaborate with first-tier support to resolve problems and coordinate with network/services teams to restore service.
- Simulate or recreate user problems to identify root causes and recommend system modifications.
- Maintain currency in technical skills and provide first-contact incident resolution for hardware, software, and applications.
Skills
Education
Job description
Regular
Top Secret/SCI
Top Secret SCI + Polygraph
None
SCA
Active Directory (AD), Computer Literacy, Help Desk Support
None
7 + years of related experience
Yes
Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Support Service Specialist - Intermediate and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.
As a Help Desk Support Service Specialist - Intermediate, the work you will do at GDIT will be impactful to the mission of Army Intelligence. You will play a crucial role in securing enterprise systems, advancing future capabilities while driving smarter solutions.
Collaborate: Handles problems that the first-tier of help desk support is unable to resolve and may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
Drive: Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems.
Utilize: Maintain currency and a high level of technical skill in the field of expertise, escalating more complex problems to Senior Level, and providing first contact and incident resolution to customers with hardware, software, and application problems.
Bring your technology expertise and drive for innovation to GDIT.
Education: Associates Degree or 2 years of related specialized experience in lieu of degree
Experience: 5+ years of related experience; work experience must include atleast 2 years of specialized experience.
Technical skills:
Interact with customers daily to provide guidance on procedures concerning account requests, e-mail, file access/storage, and other local procedures to ensure mission success.
Knowledge of the principles, methods, and techniques used in network and systems administration and support.
Knowledge of related hardware and software.
Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.
Perform Level I/II Active Directory functions such as unlocking accounts, creating, and issuing accounts.
Imaging of Computers and/or configuring their BIOS (SCCM / PXE Boot).
1 Year DoD experience and NOSC support experience, including problem resolution and incident tracking.
Security clearance level: TS/SCI
Required Certification(s):
DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract.
IAT II 8570/8140 Baseline Certification Security+ or equivalent.
Computing Env: MSCA 2016, Microsoft Azure Administrator or equivalent (Must obtain the full AZ104 Microsoft Azure Administrator within 180 days from start date).
Role requirements:
On customer site daily support.
Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract.
Position may require lifting of objects (i.e., IT Hardware), reaching/bending/kneeling (i.e., plug-in cables), and other moderately strenuous activity.
Travel may be required to support the mission.
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities.
Support: An internal mobility team focused on helping you achieve your career goals.
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.
Community: Award-winning culture of innovation and a military-friendly workplace.
Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.
Join us and make an impactful difference while advancing your career with GDIT.
#GDITINSCOM
#I2TS4
#GDITArmy
The likely hourly rate for this position is between $32.70 - $44.24. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
40
10-25%
Onsite
USA MD Fort Meade
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
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