Help Desk Tech - DAYS - TS/SCI with Polygraph

General Dynamics Information Technology; Colorado Springs (CO); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Education and certification support

Paid vacation and holidays

Job summary

General Dynamics Information Technology is seeking a Help Desk Technician IV to provide technical support to internal and external customers. The role requires a Top Secret/SCI clearance currently possessed, with polygraph eligibility, and a HS diploma with related experience.

You will diagnose problems, assist with network/Desktop/hardware issues, and document activities while collaborating with product and system support teams as needed.

Qualifications

• HS diploma +1 years of related experience; education can count toward experience per policy.
• US citizenship required and Top Secret/SCI clearance in current possession; polygraph required.
• Security+ CE and PWS 9.1 ITIL/A+, HDI-CSR, MS 365 certifications preferred.

Responsibilities

• Provide technical support and troubleshooting to network, desktop, and systems hardware/software.
• Resolve technical problems and answer queries by telephone or self-service ticket.
• Diagnose and analyze problems using historical data.
• Route calls to specialists as needed and maintain records in tracking systems.
• Alert management to recurring problems and patterns.

Skills

Customer Service

Help Desk Support

Troubleshooting

Education

HS diploma

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Technical Support Services

Job Qualifications:

Skills:

Customer Service, Help Desk Support, Troubleshooting

Certifications:

None

Experience:

4 + years of related experience

US Citizenship Required:

Yes

Job Description:

Help Desk Technician
DAYS

Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.

HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT

• Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
• Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Diagnose, identify, isolate, and analyze problems utilizing historical database records.
• May route calls to product line specialists, application, or system support specialists.
• Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.

WHAT YOU’LL NEED TO SUCCEED:

Required Education and Experience*:

• Help Desk Technician IV - HS diploma +1 years of experience

*Years of experience can count in place of education and education can count in place of years of experience in some cases.

Required Certifications:

• Security+ CE
• PWS 9.1 ( ITIL, A+, HDI-CSR, MS 365)

TS/SCI with Polygraph Required; US Citizenship Required

Location:

Customer Site

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $26.83 - $33.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA CO Colorado Springs - 8610 Explorer Dr (COC036)

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans