Help Desk Technician I — Security-Focused IT Support

Xtreme Solutions Inc; Atlanta (GA); Sur place; USD 45 000 - 55 000; Plein temps

Résumé du poste

Xtreme Solutions Inc, an MSP/MSSP provider in Atlanta, seeks a Level 1 Help Desk Technician. You will handle initial intake, triage, and resolution of common IT and security issues while documenting activities and adhering to SLAs.

Responsibilities include remote support, account provisioning, and assisting with patching and monitoring. This role emphasizes security-first service delivery and customer satisfaction in a regulated environment.

Qualifications

• 0–2 years of IT support experience.
• Certifications preferred but not required.
• Knowledge of Windows/macOS, MS 365, MFA, and basic networking.

Responsabilités

• Serve as the first point of contact for support requests via ticketing, phone, and email.
• Troubleshoot Level 1 issues including user accounts, MFA, email platforms, devices, printers, VPN, and network connectivity.
• Provide remote support using approved RMM and remote access tools.
• Follow SOPs and security guidelines to document actions and resolutions.
• Escalate complex issues to Level 2/3 engineers per procedures.
• Assist with onboarding/offboarding and routine maintenance tasks.

Connaissances

Troubleshooting

Written communication

Customer service

Windows

Microsoft 365

Networking basics

Remote support tools

Formation

CompTIA ITF+

CompTIA A+

CompTIA Network+

CompTIA Security+

Microsoft Fundamentals (MD-102, MS-900, SC-900)

Outils

RMM tools

Ticketing system

Remote access tools

Description du poste

Xtreme Solutions Inc, an MSP/MSSP provider in Atlanta, seeks a Level 1 Help Desk Technician. You will handle initial intake, triage, and resolution of common IT and security issues while documenting activities and adhering to SLAs.

Responsibilities include remote support, account provisioning, and assisting with patching and monitoring. This role emphasizes security-first service delivery and customer satisfaction in a regulated environment.