Help Desk Level I Technician

Sarah Lawrence College; Village of Bronxville (NY); On-site; USD 63,047,000 - 70,828,000; Full time

Job summary

Sarah Lawrence College is seeking a Help Desk Technician to provide frontline IT support for faculty, staff, and students on Mac and Windows systems, manage tickets, and supervise student workers to ensure smooth endpoint operations.

Ideal candidates have a bachelor’s degree or equivalent and 1–2 years of IT support experience, strong customer service skills, and the ability to communicate technical information clearly.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1–2 years IT support experience (Mac/Windows).
• Strong customer service and communication skills.

Responsibilities

• Provide end-user support for Mac and Windows devices.
• Manage and resolve support tickets and network issues.
• Collaborate with offices on software deployments and hardware rollouts.
• Oversee device maintenance and asset inventory.
• Supervise student workers on equipment management.

Skills

Mac and Windows support

Customer service

Ticket management

Education

Bachelor’s degree or equivalent

Job description

Position Overview

The Help Desk Technician provides technical support to faculty, staff, and students by managing hardware, software, and network-related issues. This role involves troubleshooting devices, overseeing endpoint management, across Mac and Windows operating systems. The Technician collaborates with offices across the College, ensuring efficient operation of endpoint technology. The position also supervises student workers, guiding them on tasks such as equipment management and software troubleshooting.

Essential Functions

• Provides end-user support for hardware and software issues on Mac and Windows devices.
• Manages and resolves support tickets through troubleshooting common applications and network configurations.
• Collaborates with offices across the College on software deployment and hardware rollouts.
• Oversees device maintenance, including operating system updates, driver installations, and application deployments.
• Manages asset tracking and inventory for IT hardware.

Additional Responsibilities

• Supports development of technical documentation and user-friendly guides for system processes and device management.
• Ensures endpoint security by implementing security patches and managing device access.
• Provide telephone support and assist with troubleshooting network connectivity issues.
• Supports events and special projects by managing technical setups and equipment.
• Other duties as assigned by supervisor.

Required Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• A minimum of 1 -2 years of IT support experience, focusing on Mac and Windows environments.
• Ability to manage multiple projects and deadlines effectively.
• Exceptional customer service skills and the ability to communicate technical information clearly.
• Strong written and verbal communication skills

Physical and Cognitive Requirements

• Moderately sedentary, involving periods of sitting and computer use.
• Frequent verbal and written communication required.
• Capacity to organize and synthesize detailed information.
• Regular use of hand tools for equipment installation and maintenance.
• Frequent walking/standing and occasional work in confined spaces required.
• Occasional lifting and moving of equipment weighing up to 50 pounds.

Preferred Qualifications

• CompTIA certifications (e.g., Security+, Network+).
• Proficiency in Spanish or another second language.
• Familiarity with cloud computing, virtualization, and cybersecurity best practices.
• Understanding of project management principles and documentation skills.

Sarah Lawrence seeks to recruit and retain a diverse administration, staff, and faculty. Every job opening is seen as an opportunity to increase diversity, and every effort will be made to expand the applicant pool in accordance with these goals. (Please see our Nondiscrimination Policy .) For information on Sarah Lawrence College, our curriculum, teaching methods, and philosophy of education, please see our website at: https://www.sarahlawrence.edu/ .

Salary $21.98 - $24.73/hr

Position Type

Position Type Full Time