Help Desk Technician I — IT Support & Troubleshooting

Eddy County, New Mexico; Carlsbad (NM); On-site; USD 56,000 - 62,000; Full time

Job summary

Eddy County, New Mexico is seeking an Information Technology Specialist I to provide Help Desk support for computers, email, Internet access, applications, printers, phones, and AV equipment, with a focus on troubleshooting and customer service. Requirements include a High School Diploma or GED, two years of computer systems troubleshooting, four years on Windows platforms, and a valid NM driver’s license with a clean driving record.

English communication skills are required.

Qualifications

• High School Diploma or GED required.
• Two years’ experience troubleshooting computer systems.
• Four years’ experience with Windows platforms.
• Valid NM driver’s license; insurable; clean driving record.
• English language communication skills required.

Responsibilities

• Provide Help Desk support for computers, email, Internet access, and phones.
• Troubleshoot hardware and software across Eddy County's network.
• Maintain and service computers and peripherals.
• Attend trainings and work irregular hours as needed.

Skills

Troubleshooting

Customer service

English communication

Fast learner

Education

High School Diploma or GED

Tools

Windows OS

Job description

Eddy County, New Mexico is seeking an Information Technology Specialist I to provide Help Desk support for computers, email, Internet access, applications, printers, phones, and AV equipment, with a focus on troubleshooting and customer service. Requirements include a High School Diploma or GED, two years of computer systems troubleshooting, four years on Windows platforms, and a valid NM driver’s license with a clean driving record.

English communication skills are required.