Help Desk Technician I — End-User Support

001 University of Rochester; United States; On-site; USD 28,000 - 39,000; Full time

Job summary

University of Rochester is seeking a full-time IT Help Desk Technician to provide first-level support for end-user computing devices, including desktops, laptops, and mobile devices. The role requires rapid troubleshooting, remote assistance, and hands-on setup and maintenance of endpoint hardware.

The ideal candidate will have strong customer service and communication skills, be able to travel between work sites, and adapt to shifts to ensure 24/7 coverage.

Qualifications

• High School diploma or equivalent
• 1 year of relevant experience preferred

Responsibilities

• Provides first level technical support for end-user computing devices (desktops, laptops, mobile devices).
• Troubleshoots and resolves end-user device issues, in-person or remote, and assists with setup, configuration and maintenance of endpoint devices.
• Acts as primary contact for end-users resolving device-related OS, connectivity or application issues.
• Assists with setup, configuration and maintenance of endpoint devices.

Skills

Customer service

Communication

Travel between sites

Shift flexibility

Problem-solving

Hardware troubleshooting

Mac/ peripherals knowledge

Education

High School diploma or equivalent

Job description

University of Rochester is seeking a full-time IT Help Desk Technician to provide first-level support for end-user computing devices, including desktops, laptops, and mobile devices. The role requires rapid troubleshooting, remote assistance, and hands-on setup and maintenance of endpoint hardware.

The ideal candidate will have strong customer service and communication skills, be able to travel between work sites, and adapt to shifts to ensure 24/7 coverage.