Help Desk Technician I: Elevate IT Support & Solutions

Central-Power-Systems-; Pleasant Valley (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision & Life

401k with company match

Paid Time Off

Paid Training

Job summary

Central Power Systems & Services is seeking a Help Desk Technician to provide customer-centric support across software, hardware, and network issues. You will work with IT leadership and vendors to implement solutions and improve support operations.

You will train users on new tools, participate in team meetings, and help maintain documentation while upholding our service standards and security practices.

Qualifications

• High school diploma or technology-related degree with certifications.
• 1+ years in a help desk or technical support role preferred.
• Experience with hardware, software, and networking tech; remote support advantageous.

Responsibilities

• Serve as first point of contact for IT inquiries via phone, email, or messenger.
• Provide remote troubleshooting for software, hardware, and network issues.
• Update tickets, knowledge base, and procedures to meet SLAs.
• Assist with hardware/software upgrades and vendor coordination.
• Escalate complex issues to senior staff and assist in training.

Skills

Adaptability

Relationship building

Communication

Team collaboration

Problem solving

Education

High School Diploma

Technology degree or related subject

CompTIA A+

CompTIA Network+

MCSA

Tools

ServiceDesk Plus Cloud

Smart Deploy

Icon VN Phone System

Screen Connect

MS Intune

SentinelOne

MS Flows

MS SharePoint

MS Authenticator

Duo MFA

MS SQL

Job description

Central Power Systems & Services is seeking a Help Desk Technician to provide customer-centric support across software, hardware, and network issues. You will work with IT leadership and vendors to implement solutions and improve support operations.

You will train users on new tools, participate in team meetings, and help maintain documentation while upholding our service standards and security practices.