Help Desk Technician I: Customer‑Focused IT Support

Central Power Systems & Services; Pleasant Valley (MO); On-site; USD 63,039,000 - 71,635,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k with match

Paid Time Off

Paid Training

Advancement opportunities

Job summary

Central Power Systems & Services is seeking a Help Desk Technician to deliver customer-centric IT support from Corporate - Pleasant Valley, MO 64068. You will resolve hardware, software and network issues, document tickets, and guide users through solutions to maintain strong SLAs.

In this role you’ll work with Project Managers, IT staff and external vendors to troubleshoot, train users, and participate in process improvements. A High School Diploma and IT certifications are preferred.

Qualifications

• High School Diploma or higher; technology degree or certifications preferred.
• IT certifications (A+, Network+, MCSA) or equivalent experience are advantageous.
• Strong problem-solving, communication and customer-service orientation.

Responsibilities

• Serve as the first point of contact for IT inquiries via phone, email or messenger.
• Provide remote troubleshooting for software, hardware, and networks.
• Track and update tickets in the Service Desk system to meet SLAs.
• Assist with hardware and software upgrades and vendor coordination.
• Provide user training on new software or hardware as needed.
• Support identity and access management and security-related tasks.
• Participate in team meetings and contribute to process improvements.
• Escalate and coordinate complex issues with senior staff.

Skills

Adaptability

Trusting relationships

Collaboration

Communication

Continuous learning

Initiative

Work standards

Integrity

Education

High School Diploma

Degree in Technology or related subject

CompTIA A+

CompTIA Network+

MCSA or equivalent

Tools

ServiceDesk Plus Cloud

Smart Deploy

Icon VN Phone System

Screen Connect

MS Intune

SentinelOne

MS Flows

MS SharePoint

MS Authenticator

Duo MFA

Windows Server

Microsoft 365 / Office 365

Azure AD

Active Directory

IIS

MS SQL

Print Services

Job description

Central Power Systems & Services is seeking a Help Desk Technician to deliver customer-centric IT support from Corporate - Pleasant Valley, MO 64068. You will resolve hardware, software and network issues, document tickets, and guide users through solutions to maintain strong SLAs.

In this role you’ll work with Project Managers, IT staff and external vendors to troubleshoot, train users, and participate in process improvements. A High School Diploma and IT certifications are preferred.