Help Desk Technician | Growth Path & Benefits

Spi Ind; Anderson (CA); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid vacation and holidays

Job summary

Sierra Pacific Industries is seeking a Help Desk/PC Technician to join our IT team at the main Anderson, California office. You will support U.S. operations with PC and network expertise, troubleshoot issues by phone, and guide users to effective resolutions.

Responsibilities include PC/mobile device repair, network/Wi‑Fi troubleshooting, software installation, and MFA enrollment. 1 year experience and IT certifications are a plus.

Qualifications

• 1 year of computer and/or network problem-solving experience in a business environment.
• CCNA and/or A+ certifications or equivalent education is a plus.
• Excellent customer service and interpersonal communication skills.
• Experience with remote support tools.
• Proficient with Microsoft Windows and Microsoft 365.
• Working knowledge of AD/Azure AD, TCP/IP basics, and network concepts.

Responsibilities

• Actively support IT operations across the U.S. with strong PC and network knowledge.
• Troubleshoot and resolve technology issues by phone and remote access.
• Guide users through corrective steps and promote best-practice problem solving.
• Build, diagnose, and repair PCs, laptops, mobile devices, and printers.
• Monitor file access, device sharing, and permissions; handle network and Wi‑Fi issues.
• Install and support Microsoft, IBM i, and other business software and licensing.
• Configure iOS/Android devices, email, MFA enrollment, and basic troubleshooting.

Skills

Customer service

Remote support tools

TCP/IP DNS DHCP

Microsoft Windows

Microsoft 365

Active Directory

Azure Active Directory

VPN Wi‑Fi VOIP

Problem solving

Tools

Windows Server

Microsoft 365 Admin

Firewall software

Remote management tools

Job description

We train and promote from within
Excellent low-cost health benefits
Retirement plan with employer-paid contributions
Paid vacation and 10 holidays

At Sierra Pacific Industries, we understand our greatest strength is the people who choose to build a career with us. We are a fourth-generation family-owned company that has grown to be one of the largest lumber and millwork producers in the United States. Our more than 6,000 employees are proud to work at our state-of-the-art sawmills and other facilities, including: manufacturing, custom wood-framed windows, fabrication, millwork, veneer, cogeneration, trucking, forestry, and other operations.

We are a fourth-generation family owned, family-oriented company where employees are respected, integrity is valued, and a strong work ethic is recognized and rewarded. We are looking for a Help Desk/PC Technician to become a valued member of our IT team that takes pride in providing excellent customer service to our users and directly contributing to the success of the company. Position is not remote and is based at our main office in Anderson, California.


About the Position

• Actively support company IT operations throughout U.S. utilizing strong PC and network knowledge
  
• Effectively troubleshoot and resolve technology issues by phone
  
• Provide positive results and best user experience by identifying problems, researching answers, and guiding users through corrective steps
  
• Coach and demonstrate for users’ best practice problem-solving methods
  
• Build, diagnose, and repair PCs, laptops, cell phones, tablets, and printers
  
• Address various and concurrent issues with timely and effective follow-up and resolution
  
• Monitor file, device sharing, and permissions
  
• Troubleshoot various network and Wi-Fi issues to completion
  
• Install and support Microsoft, IBM i, and other business software and licensing
  
• iOS and Android activation, email configuration, MFA enrollment, and basic troubleshooting

Qualifications

• 1 year of computer and/or network problem-solving experience in a business environment (commercial/large network environment a plus) - related certifications and/or education will be considered in lieu of experience
  
• CCNA and/or A+ certifications are a plus
  
• Proven excellent customer service and interpersonal communication skills
  
• Demonstrated knowledge of remote support tools
  
• Experience with Microsoft Windows and Microsoft 365
  
• Working knowledge of Windows Desktop, Server operating systems, Active Directory, and Azure Active Directory
  
• Basic understanding of firewall rules, anti-virus software and other desktop security products
  
• Working knowledge of TCP/IP, DNS, and DHCP is preferable
  
• Business network (VPN, Wi-Fi, WAN’s & LAN’s), wireless and VOIP skills are a plus
  
• Familiarity with mobile device setup and support
  
• Ability to successfully work in both independent and team environment

Why Join Our Team?
Because this is more than an invitation, it's a commitment to offer opportunities for personal and professional growth to everyone! We ask people to grow with us and make the company even better.

We provide an excellent benefit package including a full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums, a 401(k) with Company Match, additional Retirement Contributions, and company-paid Life Insurance.


How to Apply
If you are qualified and would like to join our team,
please send a cover letter referencing this position and a resume to:

Sierra Pacific Industries
Human Resources
PO Box 496011
Redding, CA 96049
[phone]

or apply online and view all our career opportunities at: spi.careers

Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans.
The general wage range for this position at Sierra Pacific Industries is from $22 and $26 per hour, and is dependent upon a number of factors, including, but not limited to: relevant work experience, skill, knowledge, and/or education.


About Our Company
Sierra Pacific Industries is a fourth-generation family-owned company based in Northern California that started in 1949 and has grown to be one of the largest lumber and millwork producers in the U.S., employing around 6,500 crew members. Sierra Pacific continues to be a company where its employees are proud to work at state-of-the-art facilities and others strive to become part of the team.

We own and sustainably manage more than 2.4 million acres of timberland in California, Oregon, and Washington. Our forests are sustainably managed under a 100-year plan by Registered Professional Foresters, Wildlife Biologists, Botanists, and other professionals. We are growing forests for our future, planting over 6 million new trees every year. In Spring 2024, we planted our 300 millionth seedling on our timberlands. This milestone was decades in the making, reflecting our commitment to sustainable forest management and ensuring we have forests not just for today, but for generations to come.

Sierra Pacific effectively uses nearly 100% of every piece of wood we bring to our facilities. In fact, any small amount that isn't turned into hand-crafted doors and windows, millwork, lumber, or landscaping material is actually converted into electricity in our eight biomass-fueled power plants.

We are proud that all Sierra Pacific facilities follow our drug-free and tobacco-free policies. As part of our safety in the workplace policy, an offer of employment is subject to a negative drug screen result. We use E-verify to verify the social security number and work authorization of all newly hired employees. Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans.