Help Desk / PC Technician

Sierra Pacific Company; Redding (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Employer-paid retirement contributions

Paid vacation and 10 holidays

Training and career growth from within

Job summary

Sierra Pacific Industries is seeking a Help Desk/PC Technician to support IT operations across the United States from our Anderson Main Office in Redding, CA. The role is not remote and is based at our California office.

Responsibilities include troubleshooting PCs, laptops, devices and printers by phone, configuring Microsoft software and MFA, and assisting users with network and security basics. Strong customer service and problem-solving skills required.

Qualifications

• 1 year of computer/network problem-solving in a business setting.
• CCNA and/or A+ certifications are a plus.
• Excellent customer service and communication skills.
• Familiarity with remote support tools.
• Experience with Windows Desktop and Microsoft 365.

Responsibilities

• Provide PC, laptop, device and printer troubleshooting by phone.
• Support IT operations across the United States.
• Guide users through corrective steps and best practices.
• Coach users on best-practice problem solving methods.
• Install and support Microsoft software and licensing.
• iOS and Android activation, email configuration, MFA enrollment.

Skills

Customer service

Remote support tools

Windows & Microsoft 365

TCP/IP DNS DHCP

VPN WAN LAN

Mobile device support

Job description

Help Desk / PC Technician

Anderson Main Office Redding, CA Close Date: Open Job Type: Full-Time

We train and promote from within

Excellent low-cost health benefits

Retirement plan with employer-paid contributions

Paid vacation and 10 holidays

At Sierra Pacific Industries, we understand our greatest strength is the people who choose to build a career with us. We are a fourth-generation family-owned company that has grown to be one of the largest lumber and millwork producers in the United States. Our more than 6,000 employees are proud to work at our state-of-the-art sawmills and other facilities, including: manufacturing, custom wood-framed windows, fabrication, millwork, veneer, cogeneration, trucking, forestry, and other operations.

We are a fourth-generation family owned, family-oriented company where employees are respected, integrity is valued, and a strong work ethic is recognized and rewarded. We are looking for a Help Desk/PC Technician to become a valued member of our IT team that takes pride in providing excellent customer service to our users and directly contributing to the success of the company. Position is not remote and is based at our main office in Anderson, California.

About The Position

• Actively support company IT operations throughout U.S. utilizing strong PC and network knowledge
• Effectively troubleshoot and resolve technology issues by phone
• Provide positive results and best user experience by identifying problems, researching answers, and guiding users through corrective steps
• Coach and demonstrate for users’ best practice problem-solving methods
• Build, diagnose, and repair PCs, laptops, cell phones, tablets, and printers
• Address various and concurrent issues with timely and effective follow-up and resolution
• Monitor file, device sharing, and permissions
• Troubleshoot various network and Wi-Fi issues to completion
• Install and support Microsoft, IBM i, and other business software and licensing
• iOS and Android activation, email configuration, MFA enrollment, and basic troubleshooting

Qualifications

• 1 year of computer and/or network problem-solving experience in a business environment (commercial/large network environment a plus) - related certifications and/or education will be considered in lieu of experience
• CCNA and/or A+ certifications are a plus
• Proven excellent customer service and interpersonal communication skills
• Demonstrated knowledge of remote support tools
• Experience with Microsoft Windows and Microsoft 365
• Working knowledge of Windows Desktop, Server operating systems, Active Directory, and Azure Active Directory
• Basic understanding of firewall rules, anti-virus software and other desktop security products
• Working knowledge of TCP/IP, DNS, and DHCP is preferable
• Business network (VPN, Wi-Fi, WAN's & LAN's), wireless and VOIP skills are a plus
• Familiarity with mobile device setup and support
• Ability to successfully work in both independent and team environment

Why Join Our Team?

Because this is more than an invitation, it's a commitment to offer opportunities for personal and professional growth to everyone! We ask people to grow with us and make the company even better.

We provide an excellent benefit package including a full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums, a 401(k) with Company Match, additional Retirement Contributions, and company-paid Life Insurance.

Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans.

The general wage range for this position at Sierra Pacific Industries is from $22 and $26 per hour, and is dependent upon a number of factors, including, but not limited to: relevant work experience, skill, knowledge, and/or education.

Sierra Pacific Industries is a fourth-generation family-owned company based in Northern California that started in 1949 and has grown to be one of the largest lumber and millwork producers in the U.S., employing around 6,500 crew members. Sierra Pacific continues to be a company where its employees are proud to work at state-of-the- art facilities and others strive to become part of the team.

We own and sustainably manage more than 2.4 million acres of timberland in California, Oregon, and Washington. Our forests are sustainably managed under a 100-year plan by Registered Professional Foresters, Wildlife Biologists, Botanists, and other professionals. We are growing forests for our future, planting over 6 million new trees every year. In Spring 2024, we planted our 300 millionth seedling on our timberlands. This milestone was decades in the making, reflecting our commitment to sustainable forest management and ensuring we have forests not just for today, but for generations to come.

Sierra Pacific effectively uses nearly 100% of every piece of wood we bring to our facilities. In fact, any small amount that isn't turned into hand-crafted doors and windows, millwork, lumber, or landscaping material is actually converted into electricity in our eight biomass-fueled power plants.

We are proud that all Sierra Pacific facilities follow our drug-free and tobacco-free policies. As part of our safety in the workplace policy, an offer of employment is subject to a negative drug screen result. We use E-verify to verify the social security number and work authorization of all newly hired employees. Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans.

At Sierra Pacific Industries, we understand our greatest strength is the people who choose to build a career with us.

What does it mean to be part of the Sierra Pacific family? It means you are a valued team member and part of a growing, fourth-generation family-owned, forest products company built on hard work, innovation, and wise investments.

With around 6,500 crew members in over 30 states, Sierra Pacific offers many opportunities for personal and professional growth; from entry-level to skilled trades, from truck drivers to sales managers, from foresters to engineers - for everyone! We invite you to learn more about our history, our 2.4 million acres of forestlands, and our state-of-the- art wood product and window manufacturing facilities at www.spi-ind.com/AboutUs.

As part of our safety in the workplace policy, an offer of employment is subject to a negative drug screen result. We are also proud that all Sierra Pacific facilities follow our tobacco-free policy. Sierra Pacific adheres to E-verify to verify the social security number of all newly hired employees. Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans. If you are an individual with a disability and need accommodation to complete the application process, please call 800-378-8001 or write to Sierra Pacific Industries at PO Box 496011, Redding, CA 96049.