Help Desk Technician

Dell; Gulfport (MS); On-site; USD 89,000 - 141,000; Full time

Job summary

Dell in Gulfport, MS seeks a Help Desk Technician to drive CompTIA A+-driven support with ownership and a growth trajectory. You’ll mentor junior engineers, build efficient tooling, and help modernize on-prem services for the cloud.

Dell emphasizes autonomy, collaboration, and long-term development in a dynamic startup-like environment. The role ties together enterprise-grade support with hands-on engineering impact, offering mentorship, a robust benefits suite, and a path to leadership as you

Qualifications

• Bachelor's degree in a related field or equivalent practical experience.
• Strong knowledge of CompTIA A+ concepts and security practices.
• Ability to mentor junior engineers and participate in code-review culture.

Responsibilities

• Deliver CompTIA A+-driven help-desk services in Gulfport, MS.
• Mentor junior engineers and contribute to a strong code-review culture.
• Develop ServiceNow tooling to speed up workflows for Gulfport engineers.
• Keep Dell's Nagios CI responsive so Gulfport engineers stay productive.
• Profile and refactor legacy code to reduce technical debt over time.
• Lead postmortems to prevent outages from recurring in Gulfport.
• Stress-test CompTIA A+ systems and harden where needed.
• Assist in migrating on-premise services to cloud-native architectures.

Skills

Critical thinking

Gulfport market familiarity

SSH

Teamwork

Education

Bachelor's degree in a related field

Tools

SSH

Teamwork

Proxmox

Nagios

ServiceNow

Job description

At Dell, the best Help Desk Technician isn't the one who writes the most code but the one whose CompTIA A+ decisions age the gracefully. A freelance Help Desk Technician seat at Dell that pairs $89,000 - $141,000 with ownership, collaboration, and a long-term growth track.

Key Responsibilities

• Slice the service-minded technology monolith into CompTIA A+ services Gulfport, MS can deploy alone
• Mentor junior engineers and contribute to a strong code-review culture
• Build the ServiceNow tooling that makes every other Gulfport engineer faster
• Keep Dell's Nagios CI under ten minutes so Gulfport, MS engineers stay in flow
• Profile and refactor legacy code to reduce technical debt over time
• Drive the Proxmox incident postmortem that stops the Gulfport outage from recurring
• Stress-test CompTIA A+ systems until they bend, then harden where they cracked
• Support migration of on-premise services to cloud-native architecture

What You'll Bring

• Familiarity with the Gulfport market and local technology landscape
• Strong working knowledge of Teamwork and SSH
• Bachelor's degree in a related field, or equivalent practical experience
• A point of view, held loosely and defended well

A joyfully-rigorous startup out of Gulfport, Dell is rethinking what technology software can be. Nobody at Dell will hover over your shoulder; we hand you the keys and trust you to drive.

At $89,000 - $141,000, with mentorship and a benefits suite to match, this Help Desk Technician seat at Dell is built for people who want to rise.

The team just got the green light to hire, and this Help Desk Technician role is first up.

The team in Gulfport, MS is one strong Help Desk Technician away from complete, and that could be you.