Help Desk Technician — Growth & Impact in IT Support

Child And Parent Services; Goshen (IN); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Childcare reimbursement

Professional development

Job summary

CAPS & Maple City is seeking a Help Desk Technician/L1 to join our IT team in Goshen, Indiana. The role supports a reliable technology environment by handling tickets, diagnosing issues, and assisting staff with Microsoft Entra, Intune, and Azure tools.

We value clear communication, documentation, and collaborative problem solving to ensure smooth daily operations and staff satisfaction. Competitive benefits and growth opportunities available in a supportive workplace.

Qualifications

• Associate degree or higher preferred.
• Minimum 1 year IT industry experience preferred.

Responsibilities

• Manage Help Desk tickets promptly and professionally.
• Respond to staff issues via phone, email, and chat.
• Run diagnostics and resolve hardware or software issues.

Skills

Help desk support

Documentation

Problem solving

Communication

Time management

Team collaboration

Learning agility

Interpersonal skills

Education

Associate degree or higher

1 year IT experience preferred

Tools

Entra

Intune

Azure

Job description

CAPS & Maple City is seeking a Help Desk Technician/L1 to join our IT team in Goshen, Indiana. The role supports a reliable technology environment by handling tickets, diagnosing issues, and assisting staff with Microsoft Entra, Intune, and Azure tools.

We value clear communication, documentation, and collaborative problem solving to ensure smooth daily operations and staff satisfaction. Competitive benefits and growth opportunities available in a supportive workplace.