Technical Help Desk Specialist — Networking & IT Support

Watchfire Signs, LLC.; Danville (IL); On-site; USD 22,041 - 26,174; Full time

Job summary

Watchfire Signs, LLC. in Danville, IL seeks a technical support team member to provide exceptional service in a hands-on role that goes beyond traditional customer service. This position requires strong networking knowledge and previous helpdesk experience. Ideal candidates will be pursuing technical degrees and have excellent communication skills.

Responsibilities include maintaining customer records, improving support processes, and providing timely assistance to customers and end-users. Legal authorization to work in the US is required.

Qualifications

• Solid understanding of networking and previous hands-on experience with network installation/maintenance.
• 1+ years of IT/helpdesk phone support experience.
• Exceptional verbal communication skills and customer service abilities.

Responsibilities

• Provide world-class customer tech support with focus on first call resolution.
• Assist in the improvement of the Watchfire knowledge base.
• Maintain detailed customer records in the service database.
• Perform various software and engineering assignments as required.
• Occasional weekend duties for on-call support.

Skills

Networking basics

Basic understanding of electronics

Customer service skills

Verbal communication skills

Education

AA/AAS/AS degree in technical field

BS in EE, EET, CE, ECE, MIS or IT

Job description

Watchfire Signs, LLC. in Danville, IL seeks a technical support team member to provide exceptional service in a hands-on role that goes beyond traditional customer service. This position requires strong networking knowledge and previous helpdesk experience. Ideal candidates will be pursuing technical degrees and have excellent communication skills.

Responsibilities include maintaining customer records, improving support processes, and providing timely assistance to customers and end-users. Legal authorization to work in the US is required.