EU Help Desk & Networking Support Specialist

Watchfire Signs, LLC.; Danville, Northern (IL, KY); Hybrid; USD 28,000 - 30,000; Full time

Job summary

Watchfire Signs, LLC. in Danville, IL is looking for an IT/helpdesk professional to provide world-class customer tech support for customers, dealers, and end-users.

The role focuses on first-call resolution and timely problem solving, with responsibilities including knowledgebase contributions and detailed case documentation. A background in networking and electronics, plus strong verbal communication, is required.

Qualifications

• Solid understanding of networking basics required.
• Basic electronics knowledge, including college coursework.
• Hands-on networking coursework or experience (setup, maintenance, etc.).
• Customer service work experience is strongly recommended; 1+ years in helpdesk/phone support.
• Strong verbal communication and customer service skills required.

Responsibilities

• Provide world-class customer tech support promptly, with focus on first call resolution to customers, dealers, and end-users.
• Assist in continual improvement/expansion of the Watchfire knowledgebase.
• Maintain detailed customer records in Customer Service database regarding each service/call, email, and chat.
• Perform other various special software and engineering assignments as required.

Skills

Networking basics

Electronics knowledge

Hands-on networking experience

Customer service experience

Verbal communication skills

Education

HS Diploma/GED with relevant work experience

AA/AAS/AS degree in technical field

BS in EE, EET, CE, ECE, MIS or IT or similar technical field

Job description

Watchfire Signs, LLC. in Danville, IL is looking for an IT/helpdesk professional to provide world-class customer tech support for customers, dealers, and end-users.

The role focuses on first-call resolution and timely problem solving, with responsibilities including knowledgebase contributions and detailed case documentation. A background in networking and electronics, plus strong verbal communication, is required.