Help Desk Technician (Entry Level)

Johnson Bros. Bakery Supply, Inc.; San Antonio (TX); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

401k with employer match

Paid time off after 60 days

Life and AD&D insurance

Short-term disability insurance

Major holidays off

Job summary

Johnson Bros. Bakery Supply, Inc. is seeking an entry-level Helpdesk Technician to support end users, manage PC setups, and assist with IT projects. The role offers on-the-job training and exposure to ERP systems at our San Antonio-area locations.

You will handle user accounts, inventory IT equipment, printer maintenance, and basic network concepts, with a strong emphasis on customer service and quick learning. This is a hands-on, on-site role requiring reliability and initiative.

Qualifications

• Strong customer service background; can interface with end users and clients.
• Interest in IT, including hardware, software, and networking concepts.
• Basic knowledge of networking concepts and Microsoft software.
• Ability to troubleshoot individual computer components and learn new tech quickly.

Responsibilities

• Support end users running modern operating systems and software.
• Organize and inventory IT equipment.
• Assist with compliance audits and tracking.
• Support IT projects as needed.
• Data entry tasks within ERP system.
• Create and decommission user accounts as needed.
• PC setups and deployments.
• Onsite visits to remote locations.
• Maintain printers and toner levels.
• Review Windows and system updates.

Skills

Customer service

Basic IT knowledge

Data entry

Team player

Job description

We are currently seeking a motivated and tech-savvy Entry Level Helpdesk Technician to join our team. Are you the person that family asks for help with technology? Then this might be the opportunity you are looking for. Join us and we will give you on the job training and tune your skills to becoming a top-level IT technician.Responsibilities & Expectations:Support end users that are running modern operating systems and software packagesResponsible for the organization and inventory of IT-related equipmentAssist with compliance audits and trackingAssist with a variety of IT projects, as neededData Entry tasks within our LOB application ERP systemCreating new user accounts and decommissioning users as neededPC setups and deploymentsOnsite visits to our remote locationsMaintaining and managing printers and toner levelsReview windows and systems updatesDesired Qualifications:Interest in the IT field, including communications technology, A/V, hardware, and softwareBasic knowledge of networking concepts and Microsoft Software’sBasic technical knowledge to troubleshoot the individual components of a computerDemonstrates a persistent problem-solving and efficient approach to technologyAbility to adapt and learn new technologies in a timely manner.Strong customer service background; can interface with internal end users, as well as clientsWe will provide training in our ticketing system and other technologies including our LOB ApplicationNice-to-Have but not required 'Bonus' Qualifications:ERP experienceCompTIA A+Pay and Benefits:$17 - $20 an hour BOEBenefits and Paid Time Off after 60 days401k and Employer Match after 1 yearEmployer paid short-term disability insurance and Life and AD&DMajor holidays off