Senior Enterprise Service Desk Lead – 24/7 Mission IT Support

SOSi; Waipahu (HI); Sur place; USD 98 000 - 132 000; Plein temps

Résumé du poste

SOSi in Hawaii seeks an Enterprise Service Desk Specialist to support Camp HM Smith. You will assist 5,000 users across the Pacific theater with IT solutions and mission-critical services.

The role requires a TS/SCI clearance, DoD 8570 IAT-II compliance, and ability to support 24/7 operations. You will document incidents, manage requests, and help users and IT staff achieve optimal service delivery.

Qualifications

• Active Top Secret/SCI clearance required.
• Associate degree in a related field or 4+ years IT work experience.
• DoD 8570 IAT-II compliant (Security+ CE, CCNA-Security, CND, CySA+, GICSP, GSEC, or SSCP).

Responsabilités

• Provide incident and service request handling through ticketing systems.
• Troubleshoot and resolve IT issues in server, network, and desktop environments.
• Coordinate with users, IT staff, and leadership on ticket status and escalation.
• Maintain system documentation and contribute to process improvements.

Connaissances

TS/SCI clearance

IT experience

DoD 8570 IAT-II

24/7 support

Service desk tools

IT administration

Networking hardware

Certification in 90 days

Windows/Linux

Formation

Associate degree

4+ years IT experience

Outils

Jira

Remedy

ServiceNow

Description du poste

SOSi in Hawaii seeks an Enterprise Service Desk Specialist to support Camp HM Smith. You will assist 5,000 users across the Pacific theater with IT solutions and mission-critical services.

The role requires a TS/SCI clearance, DoD 8570 IAT-II compliance, and ability to support 24/7 operations. You will document incidents, manage requests, and help users and IT staff achieve optimal service delivery.