Help Desk Technician 2

Swift Transportation; Phoenix (AZ); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401k

Medical

Dental

Vision

Disability

Life Insurance

Pet Insurance

ESOP

Paid Training

Wellness Programs

FSAs

Tuition Assistance

Military Leave

Vendor Discounts

Job summary

Swift Transportation is seeking an IT support professional to manage data center operations and provide second-level technical assistance across the company. You will act as a liaison between users and IT, install and maintain hardware/software, and ensure high availability of systems.

The role requires 2 years of data center experience, strong technical and communication skills, and the ability to research and resolve complex problems while collaborating with multiple departments.

Qualifications

• Two (2) years data center experience required.
• Familiar with operational aspects of CPUs, peripheral devices and communications equipment.
• Must possess solid technical skills.
• Must be able to research and resolve problems of a technical nature in situations where previous experience does not provide a solution.
• Must possess strong communication skills.

Responsibilities

• Lead and maintain all operational aspects of all computers, peripheral devices and communications equipment used in the company data center.
• Monitor the performance and utilization of all system hardware, software and networks; ensure the proper utilization, performance and highest availability of resources.
• Control and monitor job processing on multiple iSeries systems and elevate issues to the appropriate department personnel as necessary.
• Maintain and install new releases of operating systems, systems utilities, system applications and hardware upgrades to all user equipment.
• Responsible for creating and maintaining user profiles and menu options as well as system security.
• Answer data center incoming calls and facilitate resolution of Help Desk tickets by providing necessary communication to and through collaboration with appropriate department personnel.
• Responsible for following system backup schedule and maintaining media tracking, rotating and off-site storage.
• Perform task leadership, tracking and control activities; provide weekly status reports of activities and time leadership to supervisor.
• Inform Director of all problems or potential problem situations in a timely manner.
• Utilize and maintain system audit software while ensuring the company appropriately follows and adheres to the license agreements for all software that is in use.
• Refine and update technical and business skills through work assignments, advanced technical and business training, attending professional and business industry conferences and actively participating in professional organizations.
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations; develop and maintain positive working relationships with all company departments.
• Proactively work to assist others in achieving the organization's objectives.

Skills

Data center experience

Technical troubleshooting

Strong communication

Problem solving

Interpersonal skills

Education

Associates degree in Information Systems or related field

Job description

Who We Are:

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Job Responsibilities: What you will do

Provide second level technical and system support to all company personnel. Act as liaison between customer and IT department, perform queries requested by customers, provide direction, complex trouble-shooting and standard solutions to enable continued use of internal IT systems. Assist in the installation, maintenance, compatibility, integration and support of all personal computer hardware, software and networks within the company to meet the technology needs of the organization.

• Lead and maintain all operational aspects of all computers, peripheral devices and communications equipment used in the company data center.
• Monitor the performance and utilization of all system hardware, software and networks; ensure the proper utilization, performance and highest availability of resources including but not limited to: CPU cycles, disk space, response time and network connections.
• Control and monitor job processing on multiple iSeries systems and elevate issues to the appropriate department personnel as necessary.
• Maintain and install new releases of operating systems, systems utilities, system applications and hardware upgrades to all user equipment.
• Responsible for creating and maintaining user profiles and menu options as well as system security.
• Answer data center incoming calls and facilitate resolution of Help Desk tickets by providing necessary communication to and through collaboration with appropriate department personnel.
• Responsible for following system backup schedule and maintaining media tracking, rotating and off-site storage.
• Perform task leadership, tracking and control activities; provide weekly status reports of activities and time leadership to supervisor. Inform Director of all problems or potential problem situations in a timely manner.
• Utilize and maintain system audit software while ensuring the company appropriately follows and adheres to the license agreements for all software that is in use.
• Refine and update technical and business skills through work assignments, advanced technical and business training, attending professional and business industry conferences and actively participating in professional organizations.
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations; develop and maintain positive working relationships with all company departments.
• Proactively work to assist others in achieving the organization's objectives.

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Qualifications: What you need to bring

• Two (2) years data center experience required.
• Must be familiar with operational aspects of all CPUs, peripheral devices and communications equipment.
• Must possess solid technical skills.
• Must be able to research and resolve problems of a technical nature in situations where previous experience does not provide a solution.
• Must possess strong communication skills.
• Must be able to professionally interact with all employees.
• Associates degree in Information Systems or related field or equivalent combination of education and/or experience required.

Pay Range

$21.99 - $30.79 Hourly

What we offer

• 401k
• Medical
• Dental
• Vision
• Disability
• Supplemental and Life Insurance
• pet insurance
• Employee Stock Purchase plan
• paid training
• wellness programs
• Flexible Spending Account
• Tuition Assistance Programs (subject to change)
• Military Leave
• discounts with our vendors

Volunteer opportunities to support our local communities

We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.

Training, Development & Growth Opportunities

Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.

Diversity, Equity and Inclusion

A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

Equal Employment Opportunity

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. Candidates must be authorized to work in the U.S. The Company does not sponsor employment visas.