Customer Account Manager

Swift Transportation Company; Phoenix (AZ); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

401k

Medical

Dental

Vision

Disability

Life Insurance

Pet Insurance

Employee Stock Purchase Plan

Paid training

Wellness programs

FSA

Tuition Assistance Program

Military Leave

Vendor discounts

Volunteer opportunities

Job summary

Swift Transportation is seeking a customer-focused professional in the United States to provide top-tier account services and support sales growth. This role emphasizes coordinating with internal teams to balance capacity and freight while maintaining exceptional service levels.

Ideal candidates have 2+ years in customer service or sales, with transportation experience preferred, and the ability to set priorities in a fast-paced environment. Bachelor's degree or equivalent is required.

Qualifications

• 2+ years' experience in Customer Service or Sales.
• Previous experience in transportation preferred.
• Ability to set priorities in a fast-paced environment.
• Bachelor's degree or equivalent education/experience.

Responsibilities

• Provide customer account services to high exposure or major account(s).
• Work with internal departments to balance capacity and freight while maintaining high service levels.
• Build internal and external relationships to deliver value to customers.
• Create monthly reports regarding service levels for customers and participate in service-oriented calls.
• Lead and solicit business from assigned customers to expand revenue.

Skills

Customer service

Sales

Prioritization

Teamwork

Adaptability

Education

Bachelor's degree or equivalent

Job description

Schedule: Monday-Friday, 8hr day time shift

Compensation: $23-26 depending on expereince and qualifications

Who We Are:

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Job Responsibilities: What you will do

Provide customer account services to high exposure or major account(s). Work in conjunction with other internal departments to achieve territorial balance of capacity and freight while achieving high service levels. Build internal and external relationships that deliver compelling short and long-term customer value propositions and efficient means of moving our customer's freight.

• Lead and solicit business from a specific or assigned number of customers by using daily available capacity.
• Serve as an extension of Sales to expand business revenue.
• Manage territorial balance of capacity and freight while achieving high service levels.
• Maintains knowledge of customer contractual requirements.
• Create monthly reports regarding service levels for customers as well as participate on any service oriented conference calls to supply definition.

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Qualifications: What you need to bring

• 2+ years' experience in Customer Service or Sales required.
• Previous experience in transportation preferred.
• Must be able to set priorities.
• Must be able to work in a fast-paced team environment.
• Must be able to adapt to changing priorities.
• Bachelor's degree or equivalent combination of education and/or experience required.

What we offer:

• 401k
• Medical
• Dental
• Vision
• Disability
• Supplemental and Life Insurance
• pet insurance.
• Employee Stock Purchase plan
• paid training
• wellness programs
• Flexible Spending Account
• Tuition Assistance Programs (subject to change)
• Military Leave
• discounts with our vendors.

Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.

Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.

Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. Candidates must be authorized to work in the U.S. The Company does not sponsor employment visas.