Help Desk Specialist

Hub Technology Group; Boston (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

Hub Technology Group in Boston is seeking a customer-focused IT Help Desk Specialist with 2+ years of professional experience or a mix of internships. An Associates degree is required, and you will support end users, triage incidents, and guide non-technical users through solutions.

You will document issues clearly, communicate in writing, and leverage technologies including Cisco, ServiceNow, Active Directory, Exchange, Remote Assist, and MS365 to resolve problems efficiently.

Qualifications

• Associates degree or equivalent combination of education and experience.
• Impeccable customer service and end user empathy.
• Experience with ticketing systems to track incidents.
• Excellent writing and communication skills.
• Ability to multi-task and prioritize effectively.
• Higher education and/or healthcare experience preferred.
• Broad range of network and desktop knowledge.

Skills

Customer service

End user empathy

Multi-tasking

Communication

Problem solving

Networking knowledge

Education

Associates degree

Tools

Cisco

ServiceNow

Active Directory

Exchange

Remote Assist

Windows Server 2003/2008

Microsoft Office 2003/2010

MS365/Office365

Job description

• 2+ years of professional experience or mix of internships, co-ops, etc
• Associates Degree or equivalent combination of education and experience.
• Impeccable customer service and end user empathy
• Technical proficiency with a variety of software, hardware and applications
• Must be able to multi-task and prioritize well
• Experience using ticketing system to track incidents
• Excellent writing and communication skills
• Demonstrated problem-solving ability Broad range of network and desktop knowledge
• Ability to give verbal instruction patiently to non-technical users
• Higher Ed and/or healthcare experience preferred

Technologies Include: Cisco, Service Now, Windows Active Directory, Microsoft Exchange, Remote Assist, Windows Server 2003/2008, Microsoft Office 2003/2010, MS365, Office365