Cell Phone Remote Repair Technician

uBreakiFix Frisco; Irving, Town of Texas (TX, WI); Remote; USD 35,000 - 50,000; Full time

Job summary

Join a leading smartphone repair company as a Cell Phone Repair Technician. This role involves diagnosing and repairing devices both in-store and at customer locations. If you have strong technical skills and a passion for customer service, this is the perfect opportunity for you.

Qualifications

• Ability to repair cell phones.
• Flexible hours, including weekends and holidays.

Responsibilities

• Diagnose, troubleshoot, and repair devices.
• Travel safely to customer sites and arrive on time.
• Provide excellent customer service and exceed expectations.

Skills

Customer Service

Problem Solving

Communication

Technical Skills

Organizational Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CELL PHONE REPAIR TECHNICIAN - Van Remote

Since its inception in 2009, uBreakiFix has grown to more than 600 stores across the U.S., Puerto Rico, and Canada. We are currently looking for new team members! If you are tech-savvy, have excellent customer service and sales skills, and enjoy working with smartphones and computers, consider joining one of the largest and most reputable smartphone repair companies in the US.

uBreakiFix is committed to customer satisfaction, which has driven its rapid nationwide growth. We handle repairs for devices including iPhones, Samsungs, LGs, Nexuses, HTCs, Droids, Xboxes, PlayStations, cameras, laptops, and computers. Whether it's broken glass, software issues, or water damage, our professionals restore devices efficiently and affordably—most repairs are completed while you wait. Visit www.ubreakifix.com for more info.

POSITION DETAILS:

This role involves diagnosing, troubleshooting, and repairing devices in-store, as well as traveling to customer locations for mobile repairs. Repairs are scheduled from Monday to Sunday, 7AM-9PM, with a corporate vehicle provided for travel.

Tasks and Responsibilities:

• Travel safely to customer sites and arrive within scheduled times.
• Update customers on repair status.
• Diagnose, troubleshoot, and repair devices.
• Recommend solutions for problems.
• Explain technical issues simply to customers.
• Provide repair estimates.
• Ensure repairs meet quality standards.
• Greet customers warmly and maintain a positive environment.
• Answer calls professionally and courteously.
• Deliver excellent customer service and exceed expectations.
• Manage devices and inventory securely.
• Use the point of sale system to record customer and repair information.
• Keep the repair van clean and professional.

Note: This description summarizes the general duties and may evolve over time. UBREAKIFIX is an equal opportunity employer M/F/D/V.

BASIC QUALIFICATIONS:

• Ability to repair cell phones.
• Outstanding customer service skills.
• Strong technical and problem-solving skills.
• Excellent organizational skills.
• Good written and verbal communication.
• Proficiency in Microsoft Office.
• Ability to work independently.
• Flexible hours, including weekends and holidays.
• High school diploma or GED.
• Valid driver’s license.
• Ability to pass driving, drug, and background checks.

PREFERRED QUALIFICATIONS:

• Experience repairing electronics, smartphones, PCs/MACs, and game consoles.
• Previous retail electronics experience.