Help Desk Technician

Internal Revenue Service; Westport (CT); Hybrid; USD 45,000 - 65,000; Full time

Job summary

A leading firm in New England is hiring a Help Desk Technician for the Westport office. The role involves troubleshooting hardware and software, training staff, and ensuring superior customer service. This full-time position offers a competitive salary, benefits, and a flexible hybrid work environment.

Qualifications

• Proven help desk experience preferred.
• Enjoys problem-solving and teamwork.
• Previous law firm experience is a plus.

Responsibilities

• Primary point of contact for assigned applications and systems.
• Assist with hardware/software troubleshooting and technical support.
• Train attorneys and staff on technical systems.

Skills

Advanced computer skills

Organizational skills

Problem solving

Customer service

Education

College degree in computer science or related field

Job description

Job Details

Westport Office - Westport, CT

Full Time

Description

Verrill is actively reviewing resumes for a Help Desk Technician in our Westport Office in Connecticut. As one of New England’s top full-service law firms, we are interested in hiring talented individuals to join our team. Verrill offers a competitive salary and benefits package, as well as a flexible hybrid work in which our employees can grow and prosper both professionally and personally.

This full-time, non-exempt position will be the primary point of contact for assigned applications and systems, including hardware and software issues. Responsibilities may include application operation and troubleshooting, document processing assistance, technical research, configuring and troubleshooting hardware, and audio/video equipment support. This position includes training of attorneys and professional staff, either one-on-one or as an instructor in our internal technical training program when appropriate. Previous help desk experience is preferred.

The ideal candidate will have advanced computer skills (including Word, Excel, and PowerPoint), strong organizational skills and the ability to learn independently. A college degree in computer science, information technology or related field is preferred. A commitment to providing superior customer service is essential. Candidates must enjoy problem solving and working with others to find effective solutions to computer related issues. Previous law firm experience is a plus.

For more information and to apply, please visit Verrill’s Career Center on our website and search for the position under Current Openings. Applications will be reviewed in the order they are received, and the position will remain open until filled. Need help applying? Please contact the Talent Acquisition Team at [e-mail].

Verrill is an Equal Opportunity Employer. We encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law.