Help Desk Technician

Verrill; Westport (CT); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Verrill, a leading law firm, seeks a Help Desk Technician for its Westport, CT office. This full-time position involves troubleshooting hardware/software issues, assisting with document processing, and providing training to staff. Ideal candidates should possess strong computer skills and a commitment to excellent customer service.

Qualifications

• Previous help desk experience preferred.
• Strong commitment to providing superior customer service.
• Ability to learn independently.

Responsibilities

• Primary point of contact for assigned applications and systems.
• Troubleshooting and technical research on hardware and software issues.
• Training attorneys and staff in technical programs.

Skills

Advanced computer skills

Organizational skills

Problem-solving

Education

College degree in computer science, information technology or related field

Tools

Word

Excel

PowerPoint

Job description

Description

Verrill is actively reviewing resumes for a Help Desk Technician in our Westport Office in Connecticut. As one of New England’s top full-service law firms, we are interested in hiring talented individuals to join our team. Verrill offers a competitive salary and benefits package, as well as a flexible hybrid work in which our employees can grow and prosper both professionally and personally.

This full-time, non-exempt position will be the primary point of contact for assigned applications and systems, including hardware and software issues. Responsibilities may include application operation and troubleshooting, document processing assistance, technical research, configuring and troubleshooting hardware, and audio/video equipment support. This position includes training of attorneys and professional staff, either one-on-one or as an instructor in our internal technical training program when appropriate. Previous help desk experience is preferred.

The ideal candidate will have advanced computer skills (including Word, Excel, and PowerPoint), strong organizational skills and the ability to learn independently. A college degree in computer science, information technology or related field is preferred. A commitment to providing superior customer service is essential. Candidates must enjoy problem solving and working with others to find effective solutions to computer related issues. Previous law firm experience is a plus.

For more information and to apply, please visit Verrill’s Career Center on our website and search for the position under . Applications will be reviewed in the order they are received, and the position will remain open until filled. Need help applying? Please contact the Talent Acquisition Team at .

Verrill is an Equal Opportunity Employer. We encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law.