Help Desk Technician

Santiam Hospital & Clinics; United States; In loco; USD 52.000 - 65.000; Tempo pieno

Descrizione del lavoro

Santiam Hospital & Clinics is seeking a full-time Help Desk Technician to support healthcare IT operations. The role involves deploying hardware/software, maintaining desktop systems, and ensuring network and security practices comply with hospital policies.

Strong communication and teamwork are essential to assist staff and resolve issues. You will work with IT staff to maintain systems, provide end-user training, and coordinate with vendors for hardware repairs, while participating in a weekly

Competenze

• Knowledge of computer hardware and software.
• Strong verbal and written communication skills.
• Ability to work in a team-oriented environment.

Mansioni

• Assist with deployment of new hardware or software in the hospital.
• Install, configure, and maintain desktop hardware and software applications.
• Maintain inventory of IT assets including licenses and peripherals.
• Perform system updates and patches to keep systems secure.
• Troubleshoot hardware and software issues on desktops, laptops, tablets and peripherals.
• Coordinate with vendors for hardware repair or replacement.
• Assist with setup and maintenance of network components (routers, switches, WLAN).
• Troubleshoot network connectivity and escalate as needed.
• Educate staff on security best practices and use of firewalls/antivirus.

Conoscenze

Hardware basics

Software basics

Customer service

Communication

Formazione

High school diploma or equivalent

Descrizione del lavoro

At Santiam Hospital & Clinics, we believe exceptional patient care starts with a supportive and inclusive work environment. We empower every team member by providing access to advanced medical technology and continuous professional development. Join our collaborative culture, where your contributions are valued and your growth is encouraged.We are seeking a full-time Help Desk Technician to ensure seamless technology operations in a healthcare setting. Your role will involve managing hardware and software, maintaining network security, and supporting hospital staff. If you are proactive, detail-oriented, and ready to make a difference in healthcare technology, apply now to contribute to vital medical services and advance your career in a dynamic environment.What You’ll Do:Assist with Hospital deployment of new hardware or software.Assist with Hospital desktop hardware or software application installation, configuration, and maintenance.Maintain inventory of Hospital Information Technology (IT) assets that include hardware, software licenses, and peripheral devices.Regularly perform Hospital IT system updates and patches to ensure that systems remain secure and stable.Conduct routine system checks to identify and address potential problems.Troubleshoot hardware and software issues on desktops, laptops, tablets or other peripheral devices.Coordinate with vendor representatives to carry out indicated hardware repair or replacement.Assist with setup and maintenance of Hospital network infrastructure components (e.g. routers, switches, or wireless access points).Troubleshoot network connectivity issues and escalated such issues to higher-level support as is indicated.Ensure that Hospital staff abide by proper network security practices such as those that involve use of firewalls or antivirus software.Effectively communicate with Hospital staff at any technical level to hear and confirm needs and to discuss and implement appropriate solutions.Provide IT system or application end users with training and guidance in use of such assets.Create and applicably update documentation and technical guides for users.Collaborate with staff from other Hospital Departments to ensure that IT systems meet Department business requirements.Provide first-level technical support to hardware or software end users via telephone, email or in-person contact.Promptly respond to and resolve service requests or technical problems.Use IT Department ticketing system to document and track all support requests.Collaboratively work with other Departments staff to assess and resolve complex technical issues.Participate in regular Department meetings and provide updates about ongoing projects and support activity.Perform other duties as assigned by Information Technology Manager.Full-time, must be able to work Monday – Friday with weekly on-call rotation for after hours and weekends.What You’ll Need:Knowledge of principles that relate to the position, including familiarity with computer hardware and software.Possession of a high school diploma or an equivalent credential.Superior aptitude in verbal and written communication, demonstrated skill in customer service provision, and ability to work in a team-oriented environment.Possession of United States proof of citizenship or right to work in the United States.Possession of a driver's license or analogous identification.Willingness to participate in Hospital orientation and educational in-service.Ability to cope with occasional emotional distressAbility to perform minimally demanding tasks, including walking, sitting, standing, lifting, squatting, bending, twisting, crawling, kneeling and climbing.Ability to occasionally lift loads of up to fifty poundsAbility to clearly hear telephone conversationPossession of visual acuity and color perception adequate to use computer monitors and other equipment that is required to perform job-related tasks.Why Santiam Hospital?At Santiam Hospital & Clinics, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued and empowered to make a difference. Our commitment to excellence in patient care is matched by our dedication to employee growth and well-being. As part of our team, you’ll have access to cutting-edge medical technology, ongoing professional development opportunities, and a collaborative culture that encourages innovation and teamwork. Join us at Santiam Hospital & Clinics, where your skills and compassion will be appreciated, and together, we can make a positive impact on the health and lives of our community.With 13 clinics offering 8 specialties, you’ll be part of a diverse and dynamic healthcare community. We’re proud to have been named the 2026 Best Place to Have a Baby, Best Hospital as well as receiving accolades for our Surgery Center, Medical Facility and Women’s Clinic, reflecting our unwavering commitment to providing exceptional care for our patients.Santiam Hospital & Clinics is a drug-free workplace in accordance with the Drug-Free Workplace Act of 1988 and an EEO Affirmative Action Race/Sex/Sexual Orientation/Gender Identity/National Origin/Veteran/Disability Employer.All communication will exclusively originate from an @santiamhospital.org email address. For your security, please do not respond to messages from any other email domain.