Help Desk Technician

Wellsky; Overland Park (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Mental health support

Paid time off & holidays

401K retirement plan

Educational assistance

Job summary

The Help Desk Technician at WellSky provides triage technical support to internal end users from Overland Park, KS onsite. Responsibilities include troubleshooting hardware, software, desktops, and networks, plus user provisioning and onboarding/offboarding tasks.

The role emphasizes adherence to security policies and procedures with the option to work additional hours as needed. Preferred qualifications include experience with Microsoft Office, familiarity with MacOS/iOS and Windows, and

Qualifications

• Bachelor's degree in a related field or equivalent work experience.
• 0-1 years related work experience.
• Experience with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Familiarity with Apple products (MacOS and iOS) and Windows operating systems.
• Healthcare industry experience.

Responsibilities

• Conduct troubleshooting and resolution of end user support issues.
• Support user provisioning, onboarding and offboarding steps.
• Provide assistance for repeatable end user support activities.
• Perform other job duties as assigned.

Skills

Troubleshooting

End user support

Onboarding/offboarding

Security policy adherence

Customer support

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Windows OS

MacOS/iOS

Job description

Help Desk Technician### Help Desk TechnicianApply: Onsite: Overland Park, KS: Full time: Posted Today: JR5305The **Help Desk Technician** is responsible for providing triage technical support to internal end users at WellSky. The scope of this job includes providing support to end users on a variety of issues, including hardware, software, desktop applications, and networks. **Key Responsibilities:*** Conduct troubleshooting and resolution of end user support issues.* Support user provisioning as needed, including all required onboarding and offboarding steps.* Provide assistance for repeatable and well-defined end user support activities.* Perform other job duties as assigned.**Required Qualifications:*** Bachelor's degree in a related field or equivalent work experience* 0-1 years related work experience**Preferred Qualifications:*** Experience with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.)* Familiarity with Apple products (MacOS and iOS) and Windows operating systems.* Healthcare industry experience**Job Expectations:*** Willing to work additional or irregular hours as needed* Must work in accordance with applicable security policies and procedures to safeguard company and client information* Must be able to sit and view a computer screen for extended periods of time#LI-TC1#LI-Onsite WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:* Excellent medical with Rx, dental, and vision benefits* Mental Health support through EAP* Generous paid time off, plus 13 paid holidays* 100% vested 401(K) retirement plans* Educational assistance up to $2500 per yearWellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.Data Privacy Notice for Job Applicants and Teammates