Help Desk Technician

WellSky Corporation; Overland Park (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Excellent medical with Rx, dental, and

Vision benefits

Mental Health support through EAP

Paid time off, 13 paid holidays

100% vested 401(K) retirement plans

Educational assistance up to $2500 per

Job summary

WellSky Corporation is seeking a Help Desk Technician to provide triage technical support for internal users. You will handle hardware, software, desktop apps, and networks, troubleshooting issues and provisioning users as needed.

Ideal candidates have a related degree or equivalent experience and 0–1 year of work experience, with proficiency in Microsoft Office and familiarity with MacOS/Windows. Full-time role based in Overland Park, KS with generous benefits.

Qualifications

• Bachelor's degree or equivalent work experience.
• 0–1 year related work experience.

Responsibilities

• Troubleshoot and resolve end-user issues.
• Assist with user provisioning, onboarding and offboarding.
• Support repeatable end-user activities and tasks.
• Perform other duties as assigned.

Skills

Troubleshooting

End user support

Customer service

Onboarding / offboarding

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

MacOS

Windows OS

Job description

The Help Desk Technician is responsible for providing triage technical support to internal end users at WellSky. The scope of this job includes providing support to end users on a variety of issues, including hardware, software, desktop applications, and networks.

Key Responsibilities:

• Conduct troubleshooting and resolution of end user support issues.
• Support user provisioning as needed, including all required onboarding and offboarding steps.
• Provide assistance for repeatable and well-defined end user support activities.
• Perform other job duties as assigned.

Required Qualifications:

• Bachelor's degree in a related field or equivalent work experience
• 0-1 years related work experience

Preferred Qualifications:

• Experience with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.)
• Familiarity with Apple products (MacOS and iOS) and Windows operating systems.
• Healthcare industry experience

Job Expectations:

• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical with Rx, dental, and vision benefits
• Mental Health support through EAP
• Generous paid time off, plus 13 paid holidays
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

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