Help Desk Technician

Green Key Resources; New York (NY); On-site; USD 55,000 - 65,000; Full time

Job summary

Join a dynamic IT team as a HelpDesk Technician, where your proactive approach and strong troubleshooting skills will be valued. This full-time position offers the chance to support users by resolving technical issues in a fast-paced environment. You will manage IT assets, maintain user accounts, and assist with network devices, all while ensuring a seamless IT experience for end-users. This role is perfect for someone who thrives on challenges and enjoys working both independently and collaboratively. If you're ready to make a significant impact in a supportive team, this opportunity is for you!

Benefits

Medical insurance

Vision insurance

401(k)

Pension plan

Qualifications

• 3-5 years of experience in a technical support role.
• Strong organizational skills and ability to manage tasks effectively.

Responsibilities

• Serve as the initial point of contact for IT support requests.
• Troubleshoot hardware, software, and connectivity issues.

Skills

Technical Support

Troubleshooting

Microsoft 365

Active Directory

Communication Skills

Time Management

Education

3–5 years in IT support

Tools

Windows OS

Microsoft 365 Admin Center

VoIP Systems

Job description

This range is provided by Green Key Resources. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $65,000.00/yr

This is a fulltime, direct hire role. There is no opportunity for sponsorship, candidates who require sponsorship, need not apply. No C2C either, only W2. Work hours are 7-4AM, in Long Island City.

Position Description:

We are seeking a focused, hard-working, and organized HelpDesk Technician to join our IT team. The ideal candidate is proactive, team-oriented, and has a strong sense of urgency. This role requires someone who takes initiative and can manage a variety of technical tasks, support duties, and ongoing projects with minimal supervision.

Duties & Responsibilities:

· Serve as the initial point of contact for users requesting IT support; log, triage, and assign tickets appropriately.

· Support end-users by troubleshooting hardware, software, and connectivity issues across Windows and Microsoft 365 environments.

· Maintain Active Directory and Exchange accounts, including user creation, group assignments, and updates.

· Track and manage IT assets, including ordering hardware/software, processing shipments, maintaining license compliance, and updating inventory records.

· Configure and support mobile devices and ensure proper connectivity for users.

· Manage user accounts and extension assignments in the VoIP phone system.

· Assist with installing and upgrading network devices, end-user equipment, and software applications.

· Travel occasionally to NY Metro area job sites for maintenance and support

· Perform other related tasks and project-based work as assigned.

Qualifications:

· 3–5 years of full-time experience in a technical support or IT-related role.

· Strong organizational and troubleshooting skills with the ability to prioritize and manage time effectively.

· Comfortable working independently and collaboratively in a fast-paced, user-focused environment.

· Ability to explain technical concepts clearly and professionally to non-technical staff.

· Hands-on experience with Microsoft 365 Admin Center, Active Directory, Exchange, and various Windows OS.

· Physical ability to lift and move IT equipment without assistance.

· Excellent written and verbal communication skills.

· Work hours are Monday through Friday, 7 AM – 4 PM.

· On-call and overtime availability may be required as needed.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Electric Power Transmission, Control, and Distribution

Referrals increase your chances of interviewing at Green Key Resources by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Pension plan

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