Help Desk Technician

TEKsystems; Draper (UT); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking entry-level support professionals to join their dynamic team. This role focuses on delivering exceptional customer service while troubleshooting technical issues for internal users. Candidates will engage with a variety of technologies, primarily in a Windows environment, and will receive training on proprietary applications. The position emphasizes the importance of customer service, making it a great opportunity for individuals passionate about technology and helping others. Join a forward-thinking company that values growth and offers comprehensive benefits in a fully remote setting.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Disability insurance

HSA

Transportation benefits

Employee Assistance Program

PTO

Qualifications

• One year of technology support experience preferred.
• Willingness to learn proprietary applications with training.

Responsibilities

• Provide live support handling inbound calls, emails, and chats.
• Troubleshoot technical issues and escalate when necessary.

Skills

Help desk support

Customer service

Windows 10

macOS

Education

Relevant education

Tools

Microsoft Office

Outlook

Job description

Description:
This team provides live support by actively handling inbound calls, emails, and chats from internal eBay employees. The primary goal is to deliver exceptional customer service while troubleshooting technical issues, often through remote login to the user's machine.

If unable to resolve an issue, team members can escalate to Level 2 support after identifying the problem. The environment is predominantly Windows-based, especially in Salt Lake, with approximately 60% Windows support and 40% Mac support. Candidates should have knowledge of Windows 7 or higher, Microsoft Office, Outlook, and strong troubleshooting skills. Excellent customer service skills are essential to create a welcoming experience for end users.

While technical skills are important, customer service is prioritized. The team will need to learn various proprietary applications, with training provided for unfamiliar tools.

Candidates should have about one year of technology support experience and a passion for tackling new challenges. Experience with Mac devices, tablets, and mobile devices is a plus. Candidates with less experience or relevant education will also be considered.

Skills: Help desk support, Customer service, Windows 10, macOS

Additional Qualifications: Live support experience, customer service excellence

Experience Level: Entry Level

Pay and Benefits: $16.00 - $18.00/hr. Benefits include medical, dental, vision, 401(k), life insurance, disability, HSA, transportation benefits, Employee Assistance Program, PTO, and sick leave. Eligibility depends on employment terms and location.

Workplace Type: Fully remote

Application Deadline: May 13, 2025

About TEKsystems:
Leading provider of business and technology services, supporting over 6,000 customers worldwide, including 80% of the Fortune 500. We focus on strategy, design, execution, and operations to deliver business value and positive community impact. TEKsystems and TEKsystems Global Services are part of Allegis Group.

The company is an equal opportunity employer, considering all applications regardless of race, sex, age, or other protected characteristics.