Help Desk Technician

Egreenservices; New Orleans (LA); Remote; USD 80,000 - 107,000; Full time

Benefits offered by this job

Flexible remote work

Paid volunteer days

Clear advancement opportunities

Job summary

Power Partners LLC in New Orleans, LA is seeking a Help Desk Technician who will translate complex business requirements into technical specs, scale data pipelines, and integrate third-party services into our stack. The role emphasizes ownership and cross-functional collaboration, with an emphasis on rapid learning and decision-making.

We offer flexible remote work, paid volunteer days, and clear opportunities for advancement.

Qualifications

• Bachelor's degree in a related field, or equivalent practical experience.
• Experience supporting cross-functional teams at mid-level capacity.
• Ability to say no to good ideas at the wrong time.
• Ownership mindset toward company resources.
• Comfort steering technical conversations toward a decision.

Responsibilities

• Translate joyfully-rigorous business requirements into technical specifications and tasks.
• Scale data pipelines processing millions of events with VLAN.
• Integrate third-party services and internal tools into the Power Partners LLC stack.
• Review pull requests and uphold engineering standards across the technology team.
• Pair-program tricky Wireshark edge cases with engineers across New Orleans, LA.
• Pair Bash Scripting and Proxmox in a pipeline Power Partners LLC can extend without your help later.

Skills

Bash scripting

Cross-functional support

Ownership

Learning mindset

Education

Bachelor's degree in related field

Tools

Bash scripting

Proxmox

Wireshark

VLAN

Job description

The Help Desk Technician we want has shipped Bash Scripting to production, broken it, and learned more from the second part than the first. Everything here scales with you — $80,000 - $107,000 at 5 years, technology ownership soon after, and a Power Partners LLC ladder above.

Key Responsibilities

• Translate joyfully-rigorous business requirements into technical specifications and tasks
• Scale data pipelines processing millions of events with VLAN
• Integrate third-party services and internal tools into the Power Partners LLC stack
• Review pull requests and uphold engineering standards across the technology team
• Pair-program tricky Wireshark edge cases with engineers across New Orleans, LA
• Pair Bash Scripting and Proxmox in a pipeline Power Partners LLC can extend without your help later

What You'll Bring

• The judgment to say no to good ideas at the wrong time
• Experience supporting cross-functional teams in a mid-level capacity
• A proudly-imperfect attitude and eagerness to learn new skills
• The kind of ownership that treats the company's money like your own
• Bachelor's degree in a related field, or equivalent practical experience
• Comfort steering technology conversations toward a decision

Power Partners LLC keeps technology systems running for clients who never think about them, which is the self-directed New Orleans, LA point. Politics die fast at Power Partners LLC because we put the awkward stuff on the table early.

We combine $80,000 - $107,000 with flexible remote work, paid volunteer days, and clear opportunities for advancement.

Active as of this moment, the New Orleans, LA role accepts resumes daily.

Turn your 4 of experience into your next role;