Help Desk Technician

Jrk-Property-Holdings; Los Angeles (CA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Enrollment after 60 days

Vacation: 80 hours in first year

Paid Holidays

Job summary

JRK Property Holdings is seeking a Help Desk Technician to provide technical support to internal users. The role focuses on troubleshooting hardware/software, installing and maintaining IT assets, and escalating issues as needed.

You will work closely with the IT team to ensure smooth operation of systems. Requirements include a High School Degree (associates or bachelor's preferred), experience in a similar role, and familiarity with Windows/Mac OS.

Qualifications

• A High School Degree is required; an associate or bachelor’s degree in relevant areas is highly preferred.
• Proven experience as a Help Desk Technician or similar role.
• Proficiency in Windows and Mac operating systems.
• Basic understanding of networking concepts.
• Excellent problem-solving and communication skills.
• Customer-oriented approach.

Responsibilities

• Provide technical support to internal users and respond to help desk tickets.
• Troubleshoot hardware and software issues and escalate when needed.
• Install, configure, and maintain hardware and software components.
• Collaborate with the IT team to ensure system stability.

Skills

Verbal & written communication

Problem-solving

Customer service

Fast-paced environment

Organizational skills

Education

High School Degree

Associate or Bachelor's degree in relevant areas

Tools

Microsoft Office Suite

Windows & macOS

Job description

As a Help Desk Technician, you provide technical support to our internal users.The How…Your focus is on troubleshooting hardware and software issues, assisting with systems, network and server maintenance, ensuring timely resolution of technical problems and addressing/resolving helpdesk tickets.You will utilize your experience in a help desk support role to promptly respond to help desk requests and provide technical support. You will troubleshoot hardware and software issues and escalate them as needed. You will install, configure, and maintain hardware and software components and collaborate with the IT team to ensure the efficient operation of all systems.You naturally treat everyone with respect and dignity, accept responsibility, take ownership of tasks, and follow through on commitments. These qualities, combined with your ability to maintain a high level of discretion and handle situations confidently in a fast-paced environment, will help you succeed in the position.The Details…You will work full-time, Monday through Friday.We offer many benefits to meet your needs, including medical, dental, vision, and basic life insurance options. The company provides auto-enrollment in its 401(k) plan after 60 days of employment. New employees accrue 80 vacation hours in the first year and earn paid sick leave per state or local requirements*. Eligible employees also receive paid holidays for ten holidays each year**.About JRK…JRK Property Holdings is a vertically integrated private equity real estate company with $6 billion in assets in 26 states. The company has been one of the country's most prolific buyers of multifamily properties, consistently ranking among the top owners and managers in the NMHC top 50 rankings. JRK’s time-tested ability to identify attractive investment opportunities and reposition properties physically and operationally has helped JRK deliver outsized risk-adjusted returns to investors over the past 30 years. JRK has more than $6.5 billion in buying power through its fully discretionary multifamily and hospitality funds. Since its inception, JRK has owned and operated 13 limited, full-service, and boutique hotels in top-tier markets nationwide. With the newly raised hospitality fund, JRK is expanding its hospitality division to rival the size of our multifamily division.We can’t be an industry leader without you. Apply Now!*The Company provides at least 40 hours of Paid Sick Leave per year in states with no state mandate. **To be eligible for holiday pay, employees must have completed 30 days of employment as of the holiday date.Required Skills and AbilitiesExcellent verbal and written communication skills with the ability to write and speak clearly and free of typos or grammatical mistakesTreats everyone with respect and dignity, accepts responsibility and takes ownership of tasks, follows through on commitments, and maintains confidentialityExcellent organizational skills and attention to detail, strong time management skills with a proven ability to meet goals and deadlinesAbility to function well in a fast-paced, high-volume environmentProficient with Microsoft Office Suite or related softwareEducation and ExperienceA High School Degree is required; an associate or bachelor’s degree in relevant areas of study is highly preferredProven experience as a Help Desk Technician or similar roleProficiency in Windows and Mac operating systemsBasic understanding of networking conceptsExcellent problem-solving and communication skillsCustomer-oriented approachPhysical RequirementsExpected work hours: 7:30 to 5:00, Monday through Friday, with occasional weekendsTravel: Occasionally may need to drive a personal vehicle for business; may occasionally travel (approximately 5%)Work environment and physical demands: General office environmentFLSA Status: Non-exemptPlease note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.JRK Property Holdings is an Equal Opportunity Employer.We will consider all qualified Applicants, including those with Criminal Histories, for employment in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.