Remote Windows Service Desk Technician

TEKsystems; United States; Remote; USD 25,000 - 34,000; Full time

Job summary

TEKsystems is seeking a Help Desk Technician to support an Alaska‑based healthcare organization’s internal end users. This is a contract, fully remote role with a preference for candidates in the Tallahassee, FL area. Schedule: Mon–Fri, 12:00 PM–9:00 PM ET.

You will provide Tier 1 support via phone, email, and ticketing, troubleshoot hardware/software and AD/Exchange issues, and document resolutions while delivering excellent customer service.

Qualifications

• Experience providing Tier 1 support via phone, email, and ticketing systems.
• Experience supporting users in an Active Directory environment.
• Familiarity with Microsoft Exchange.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.

Responsibilities

• Provide Tier 1 technical support to internal users via phone, email, and ticketing systems.
• Troubleshoot hardware, software, account access, and connectivity issues.
• Support user administration and account management within Active Directory.
• Assist with Microsoft Exchange-related support requests.
• Escalate complex issues when appropriate while ensuring excellent customer communication.
• Document resolutions and maintain accurate support records.

Skills

Tier 1 support

Active Directory

Microsoft Exchange

Troubleshooting

Communication

Customer service

Tools

Microsoft Exchange

Active Directory

Job description

Help Desk Technician

Location: Tallahassee, FL (Preferred)

Schedule: Monday-Friday, 12:00 PM to 9:00 PM Eastern Time (aligned to Alaska business hours)

TEKsystems is seeking a Help Desk Technician to support our Alaska based healthcare organization's internal end users. This is a great opportunity for someone with strong troubleshooting skills who enjoys solving technical issues and delivering excellent customer service.

Responsibilities

• Provide Tier 1 technical support to internal users via phone, email, and ticketing systems


• Troubleshoot hardware, software, account access, and connectivity issues


• Support user administration and account management within Active Directory


• Assist with Microsoft Exchange-related support requests


• Escalate complex issues when appropriate while ensuring excellent customer communication


• Document resolutions and maintain accurate support records

Qualifications

• Previous Help Desk or Desktop Support experience


• Experience supporting users in an Active Directory environment


• Familiarity with Microsoft Exchange


• Strong troubleshooting and problem-solving abilities


• Ability to think critically and work through unique technical challenges


• Excellent communication and customer service skills

Preferred

• Local to the Tallahassee, FL area


• Experience supporting enterprise-level environments

Job Type & Location

This is a Contract position based out of Tallahassee, FL.

Pay and Benefits

The pay range for this position is $18.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.