Help Desk Technician

TieTalent; Frankfort (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking entry-level IT support professionals for a Tier 1 Help Desk role. This position offers a fantastic opportunity to develop your skills in a supportive environment while assisting users with technical issues. You'll be responsible for troubleshooting basic problems, guiding users, and managing support tickets. With a focus on customer service, you'll provide friendly assistance to users at all levels. This role is ideal for those looking to kickstart their career in IT and gain valuable experience in the public sector.

Benefits

Dental insurance

Health insurance

Vision insurance

Qualifications

• 0-2 years of IT/customer support experience in a technical role.
• Strong communication skills to assist non-technical users.

Responsibilities

• Provide basic troubleshooting for users with login issues.
• Guide users on system features and manage help requests.

Skills

IT/customer support experience

Technical troubleshooting

Communication skills

Attention to detail

Ability to learn new software

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

_*Help Desk Technician *__(Tier 1)_

_*100% Onsite - Frankfort, KY*_ _(40601)_

_*Long-term Contract*_ _(ongoing, stable)_

_*Pay: *__$20/hr on W2_



_*Description*_:

Brooksource is currently seeking a number of *entry-level IT support* professionals to join our client in the *Public Sector* space for a *Tier 1 Help Desk* opportunity. The client is looking for candidates with *some form *of *information technology/customer support *or *call center-based* experience (*internship, part-time work, ~0-2 years professionally*), but they're also open to those with a *strong technical aptitude*, *reliability*, and *desire to grow* into the IT space.



_*Responsibilities*_*:*
* *Basic Troubleshooting:* Help users with simple problems like login issues, password resets, and basic navigation.
* *User Support:* Guide users on how to use the system's basic features.
* *Ticket Management:* Track and categorize help requests, making sure they are recorded correctly and solved quickly.
* *Escalation:* Pass more complicated problems to the next support level.
* *Customer Service:* Provide friendly and professional assistance to all users.



_*Qualifications*_*:*
* Some *IT/customer support* experience – around *0-2 years *in a *technical* *troubleshooting* or *call center/customer service* role, *internship*, or *part-time* work.
* Experience with *phone customer support*, huge plus if it’s been in a *call center environment*.
* Ability to *learn new software* quickly.
* Experience with *Windows OS* is helpful.
* Clear *communication skills* to talk with users at all technical levels.
* Ability to *walk non-technical users *through *fixes* in *simple* *terms* they can understand.
* Strong *attention to detail,* with the ability to accurately *document* issues and follow procedures.



_*About EEG*__: Eight Eleven Group (Brooksource) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws._

Job Types: Full-time, Contract

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:
* Dental insurance
* Health insurance
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday



Ability to Commute:
* Frankfort, KY 40622 (Required)

Ability to Relocate:
* Frankfort, KY 40622: Relocate before starting work (Required)

Work Location: In person