Help Desk Representative

CFS; Beaver Dam (WI); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

PTO 3+ weeks

401(k) match

Medical plans

Job summary

Newsletter Jobs is seeking a Help Desk Representative for a permanent on-site role in Wisconsin. You will serve as the internal face of IT, delivering patient, friendly, hands-on support to 200+ end users across the corporate office and remote sites.

Responsibilities include provisioning for new hires and departures, configuring Microsoft 365 accounts, deploying workstations, and coordinating with the MSP to optimize infrastructure and security while reducing costs.

Qualifications

• > Experience handling Level 1 and Level 2 IT tasks.
• > Understanding of identity and access management.
• > Familiarity with hardware deployment and lifecycle management.

Responsibilities

• > Serve as the internal face of IT with 200+ end users across office and remote sites.
• > Own provisioning for new hires and terminations, including Microsoft 365 setup and file server access.
• > Order, configure, and deploy workstations and peripherals for staff.
• > Manage relationship with MSP for infrastructure, firewall, server, and escalated support.
• > Administer Microsoft 365 licensing and end-user accounts.
• > Provide input on security posture and cost optimization.
• > Assess opportunities to bring MSP workloads in-house to improve response and reduce cost.

Skills

First/Second line support

Microsoft 365 provisioning

Device provisioning

Security awareness

Tools

MSP coordination

VOIP basics

Firewall basics

Job description

Help Desk Representative | Permanent | No Sponsorship Available

Benefits & Compensation

• Compensation: $50,000-$60,000 per year
• PTO: 3+ weeks - year 1
• Retirement: 401(k) w/ a match - 100% vested immediately.
• Medical: Several plans available - eligible to enter plan on the first of the month after 30 days.

Responsibilities For The Help Desk Representative

• Serve as the internal face of IT, providing patient, friendly, hands-on support to 200+ end users across the corporate office and remote sites
• Own new hire and termination provisioning, including Microsoft 365 account setup and file server access
• Order, configure, and deploy workstations and peripherals for corporate and remote-site staff
• Manage the relationship with the organization's managed service provider (MSP) for infrastructure, firewall, server, and escalated support
• Administer Microsoft 365 licensing, identity, and end-user account management
• Provide input on security posture, cyber insurance compliance, and opportunities to optimize technology spend
• Evaluate where workload currently routed to the MSP can be brought in-house to improve responsiveness and reduce cost

Preferred Experience For The Help Desk Representative

• Support the organization by responding to level 1 and level 2 tasks
• Provision devices, decommission hardware, deploy machines, maintain devices and keep them current
• Foundational understanding of servers, VOIP services, security, networking, etc.