Help Desk Technician

Ryerson Canada; Downers Grove (IL); On-site; USD 48,000 - 66,000; Full time

Job summary

Ryerson is seeking a skilled Help Desk Technician to join our IT team. You will support and maintain our technology infrastructure, delivering hands-on expertise and collaborating across departments to ensure reliable service.

Responsibilities include troubleshooting complex issues, deploying hardware and software, securing systems with the Cyber team, and providing high-touch support to executives and VIP users, while maintaining PCs, networks, and peripherals.

Qualifications

• Bachelor's degree in Information Technology preferred.
• If not, an Associate degree in a related field plus 4 years of relevant experience.
• 2+ years of experience.
• Strong troubleshooting and problem-solving skills.
• Extensive working knowledge of computer systems.

Responsibilities

• Identify and resolve complex and routine computer issues.
• Provide technical support across departments.
• Install hardware, software, and other tools.
• Coordinate with Cyber team to enforce security policies.
• Maintain PCs, networks, printers, and peripherals.
• Serve as central contact for OT/CNC plant technology.
• Provide one-on-one coaching on technology when needed.
• Deliver high-touch support to executive and VIP users.
• Other duties as assigned.

Skills

Troubleshooting

Technical support

Executive support

Customer service

Education

Bachelor's degree in Information Technology

Associate degree in related field + 4 years experience

Job description

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

We are looking for a skilled Help Desk Technician to join our IT team. You'll play a vital role in supporting and maintaining our technology infrastructure. This is your chance to help shape the next chapter of our story by providing hands-on technical expertise and collaborating across departments. You'll be part of a team that values problem-solving, innovation, and reliable service.

Roles and Responsibilities

• Works independently and with team members on identifying various complex and routine computer-related issues
• Serve as a technical support professional, helping teams in various departments troubleshoot technology issues
• Installs hardware and software systems, including new equipment, software applications, and other tools commonly used by the company
• Coordinates with the Cyber team in enforcing company policies to promote data and software security
• Maintains installed PCs, networks, printers, and other peripherals with routine maintenance and upgrades
• Act as the point of contact for all OT//CNC plant technology, from deployment, reconfiguration, and support
• Performs one-on-one computer coaching on technology when necessary
• Deliver high-touch, personalized technical support to executive and VIP users, ensuring seamless and efficient resolution of issues
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

• Bachelor's degree in Information Technology (preferred). If not, an Associate's degree in a related field plus 4 years of job-related experience
• 2 plus years of experience
• Strong troubleshooting and problem-solving skills
• Extensive working knowledge of computer systems&e;un\math40>?? a