Help Desk Technician

Ryerson; Downers Grove (IL); On-site; USD 44,000 - 57,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with employer matching

Paid vacation, sick, and holidays

Job summary

Ryerson is seeking a Help Desk Technician to support and maintain our IT infrastructure, collaborating across departments to deliver reliable, hands-on technical expertise. You will troubleshoot issues, install hardware and software, and assist executive users while traveling up to 10% to company plants to support migrations and rollouts.

The role requires IT knowledge, strong problem-solving, and excellent communication.

Qualifications

• Bachelor's degree in Information Technology preferred; if not, an Associate's degree in a related field with 4 years of related experience.
• 2+ years of experience in IT or help desk roles.
• Strong troubleshooting and problem‑solving skills.
• Extensive working knowledge of computer systems.
• Excellent communication and cross‑functional collaboration skills.
• Good time and task management; ability to travel up to 10% to company plants.

Responsibilities

• Identify complex and routine computer-related issues, both independently and with team members.
• Provide technical support across departments to troubleshoot technology issues.
• Install hardware and software, including new equipment and applications used by the company.
• Coordinate with Cyber team to enforce data and software security policies.
• Maintain PCs, networks, printers and peripherals with routine maintenance and upgrades.
• Serve as the point of contact for OT/CNC plant technology deployment, reconfiguration and support.
• Deliver one-on-one computer coaching when necessary.
• Provide high-touch, personalized support to executive and VIP users.

Education

Bachelor's degree in Information Technology

Associate's degree in related field and 4 years experience

Job description

Career Opportunities: Help Desk Technician (3134)

Requisition ID3134-Posted09/15/2026-Administrative-United States-Full-time

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

We are looking for a skilled Help Desk Technician to join our IT team. You'll play a vital role in supporting and maintaining our technology infrastructure. This is your chance to help shape the next chapter of our story by providing hands-on technical expertise and collaborating across departments. You'll be part of a team that values problem-solving, innovation, and reliable service.

Roles and Responsibilities

• Works independently and with team members on identifying various complex and routine computer-related issues
• Serve as a technical support professional, helping teams in various departments troubleshoot technology issues
• Installs hardware and software systems, including new equipment, software applications, and other tools commonly used by the company
• Coordinates with the Cyber team in enforcing company policies to promote data and software security
• Maintains installed PCs, networks, printers, and other peripherals with routine maintenance and upgrades
• Act as the point of contact for all OT//CNC plant technology, from deployment, reconfiguration, and support
• Performs one-on-one computer coaching on technology when necessary
• Deliver high-touch, personalized technical support to executive and VIP users, ensuring seamless and efficient resolution of issues
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

• Bachelor's degree in Information Technology (preferred). If not, an Associate's degree in a related field plus 4 years of job-related experience
• 2 plus years of experience
• Strong troubleshooting and problem-solving skills
• Extensive working knowledge of computer systems
• Demonstrates strong communication skills and thrives in cross-functional collaboration to achieve shared objectives
• Good time and task management skills
• Travels up to 10% of the time to company plants to support migrations and rollouts

Salary: $31.77- $41.16 an hour. A starting salary higher than $31.77 an hour is based on a level of experience and education that significantly exceeds the minimum requirements and is commensurate with the compensation scale.

Ryerson offers eligible employees the following benefits:

• Medical, dental, and vision insurance programs
• Flexible spending accounts
• 401K plans with employer-matching contributions
• Paid vacation, sick, and holidays

#LI-GC1

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.