Help Desk Technician

Joseph T. Ryerson & Son, Inc; Downers Grove (IL); On-site; USD 66,000 - 86,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible spending accounts

401K plans with employer-matching

Tuition reimbursement

Paid vacation, sick, and holidays

Job summary

Joseph T. Ryerson & Son, Inc. in Downers Grove, IL is seeking a Help Desk Technician to join our IT team and support daily technology operations across departments.

You will troubleshoot, install hardware and software, and ensure secure, reliable system performance for end users including executives. You will provide hands-on technical support, collaborate across teams, and act as a liaison with our Cyber team to enforce security policies.

Qualifications

• Bachelor's degree in Information Technology preferred; if not, Associate's degree in a related field plus 4 years of job-related experience.
• 2+ years of experience
• Strong troubleshooting and problem-solving skills
• Extensive working knowledge of computer systems
• Demonstrates strong communication skills and thrives in cross-functional collaboration to achieve shared objectives
• Good time and task management skills
• Travels up to 10% of the time to company plants to support migrations and rollouts

Responsibilities

• Works independently and with team members on identifying various complex and routine computer-related issues
• Serve as a technical support professional, helping teams in various departments troubleshoot technology issues
• Installs hardware and software systems, including new equipment, software applications, and other tools commonly used by the company
• Coordinates with the Cyber team in enforcing company policies to promote data and software security
• Maintains installed PCs, networks, printers, and other peripherals with routine maintenance and upgrades
• Act as the point of contact for all OT//CNC plant technology, from deployment, reconfiguration, and support
• Performs one-on-one computer coaching on technology when necessary
• Deliver high-touch, personalized technical support to executive and VIP users, ensuring seamless and efficient resolution of issues
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Skills

Troubleshooting

Communication

Problem solving

Cross-functional collaboration

Time management

Education

Bachelor's degree in Information Technology

Associate's degree + 4 years experience

Tools

PC hardware

Software installation

Job description

Summary

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

We are looking for a skilled Help Desk Technician to join our IT team. You'll play a vital role in supporting and maintaining our technology infrastructure. This is your chance to help shape the next chapter of our story by providing hands-on technical expertise and collaborating across departments. You'll be part of a team that values problem-solving, innovation, and reliable service.

Roles and Responsibilities

• Works independently and with team members on identifying various complex and routine computer-related issues
• Serve as a technical support professional, helping teams in various departments troubleshoot technology issues
• Installs hardware and software systems, including new equipment, software applications, and other tools commonly used by the company
• Coordinates with the Cyber team in enforcing company policies to promote data and software security
• Maintains installed PCs, networks, printers, and other peripherals with routine maintenance and upgrades
• Act as the point of contact for all OT//CNC plant technology, from deployment, reconfiguration, and support
• Performs one-on-one computer coaching on technology when necessary
• Deliver high-touch, personalized technical support to executive and VIP users, ensuring seamless and efficient resolution of issues
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

• Bachelor's degree in Information Technology (preferred). If not, an Associate's degree in a related field plus 4 years of job-related experience
• 2 plus years of experience
• Strong troubleshooting and problem-solving skills
• Extensive working knowledge of computer systems
• Demonstrates strong communication skills and thrives in cross-functional collaboration to achieve shared objectives
• Good time and task management skills
• Travels up to 10% of the time to company plants to support migrations and rollouts

Salary: $31.77- $41.16 an hour. A starting salary higher than $31.77 an hour is based on a level of experience and education that significantly exceeds the minimum requirements and is commensurate with the compensation scale.

Ryerson offers eligible employees the following benefits:

• Medical, dental, and vision insurance programs
• Flexible spending accounts
• 401K plans with employer-matching contributions
• Tuition reimbursement
• Paid vacation, sick, and holidays

#LI-GC1

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.