Customer Engagement Specialist

Ryerson; Kansas City, Northern (MO, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Ryerson is seeking a Customer Engagement Specialist to help ensure accurate, efficient order processing and to grow a steady customer base through proactive, in-person sales.

The position emphasizes territory planning, collaboration with operations, and occasional face-to-face customer meetings, with limited travel and a focus on local markets. A high school diploma is required; a bachelor's degree is preferred, along with 3–5 years of sales or industry experience.

Qualifications

• 3–5 years of sales or industry experience.
• Solid understanding of product offerings and markets served.
• Proficient in MS Office and ERP systems.
• Knowledge of metal products is a plus.

Responsibilities

• Plans territory/account approach and manages own resources.
• Assists in training new team members.
• Assists in creating account development plans.
• Performs inventory management for customer-specific material.
• Communicates with operations team and may serve as a production meeting representative.
• Occasional face-to-face customer interaction and negotiates terms.
• All other duties as assigned.

Skills

Sales experience

ERP systems

MS Office

Customer service

Negotiation

Education

High School diploma

Bachelor's degree preferred

Tools

ERP systems

MS Office

Job description

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

As a Customer Engagement Specialist, you will play a pivotal role in our team by ensuring that orders are processed accurately and efficiently with minimal assistance. Your expertise will help us develop a steady customer base, and your proactive approach will see you making impactful in-person sales calls.

Roles and Responsibilities

• Plans territory/account approach and manages own resources
• Assists in training new team members
• Assists in creating account development plans
• Performs inventory management for customer-specific material
• Communicates with operations team and may serve as a production meeting representative
• Occasional face-to-face customer interaction and moderate authority/opportunity to set and negotiate product/service terms
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

• High School diploma required, Bachelor's Degree is preferred
• 3-5 years prior sales or industry experience preferred
• Solid understanding of product offerings, ERP systems, and markets served
• General understanding of metal processes and products
• Proficient in MS Office
• Minimal travel required. Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected with advance notice

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.