Help Desk Technician

TEKsystems; Columbus (OH); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Tier 1 help desk technician to provide high-quality technical support in Columbus, Ohio. This role involves troubleshooting computer systems, resolving customer inquiries, and maintaining documentation to ensure exceptional service. The ideal candidate will have experience in IT support and a strong ability to communicate effectively with customers. If you are passionate about technology and customer service, this opportunity offers a chance to grow in a dynamic environment with a hybrid work model.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• Minimum 1 year of IT support or service desk experience.
• Availability to work daytime and evening shifts.

Responsibilities

• Provide exceptional service and build relationships with colleagues.
• Diagnose technical issues and implement solutions.

Skills

Helpdesk support

Troubleshooting

Customer service

Technical problem-solving

Communication and documentation

Education

Associate degree

Job description

TEKsystems is seeking a Tier 1 help desk technician for one of our clients based out of Columbus, Ohio. This position has an on-site component, so the candidate must be willing to commute to Columbus.

Must Have:

• Minimum 1 year of IT support or service desk experience, including professional work, internships, academic projects, or coursework.
• Associate degree (or equivalent relevant experience).
• Availability to work daytime and evening shifts during the week, with some weekend hours included.

Nice to Have:

• Strong verbal communication skills with the ability to resolve complex customer issues efficiently.
• Ability to manage challenging customer interactions professionally.
• Familiarity with general office applications and internet navigation.
• Relevant industry certifications.

Job Description Summary:

The Service Desk role focuses on delivering high-quality technical support and assistance for computer systems, hardware, and software. Responsibilities include responding to inquiries, diagnosing technical issues, troubleshooting, and implementing solutions. The role requires timely and accurate problem resolution through phone or instant messaging interactions, ensuring excellent customer service at all times.

Duties & Responsibilities:

• Provide exceptional service and build relationships with colleagues.
• Work both independently and collaboratively to meet and exceed established goals (such as call handling time, availability, and quality targets).
• Stay up to date with organizational products, services, technology, and procedures.
• Maintain detailed documentation to support customer needs effectively.
• Ensure all case notes are recorded properly for internal reference and future troubleshooting.
• Follow up with customers to confirm issue resolution.
• Contribute to service desk improvement initiatives.
• Collaborate with internal support teams to enhance overall service quality.
• Perform other duties as assigned.

Skills & Qualifications:

• Helpdesk support
• Troubleshooting
• Customer service
• Technical problem-solving
• Communication and documentation

Pay and Benefits:

The pay range for this position is $17.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to plan or program terms. If eligible, benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a hybrid position in Columbus, OH.

Application Deadline:

This position is anticipated to close on May 16, 2025.

About TEKsystems:

We're a leading provider of business and technology services, helping accelerate business transformation for our customers. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions. With a team of 80,000+ working with over 6,000 clients—including 80% of the Fortune 500—we leverage our scale, full-stack capabilities, and speed to deliver results. We are strategic thinkers and hands-on collaborators, helping customers capitalize on change and harness the momentum of technology. TEKsystems and TEKsystems Global Services are part of Allegis Group. Learn more at TEKsystems.com.

The company is an equal opportunity employer and considers all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.