Help Desk Technician

Lensa; Boston (MA); Hybrid; USD 45,000 - 55,000; Full time

Job summary

A leading company in the financial sector is seeking a Level 1 Help Desk Technician to provide essential technical support remotely with occasional onsite visits. The role focuses on troubleshooting and diagnosing issues while offering an inclusive environment. Ideal candidates are entry-level with a Bachelor’s degree and some Help Desk experience, looking to grow in IT.

Qualifications

• 1-5 years of Help Desk experience.
• Experience in a corporate setting required.
• Knowledge of Microsoft Operating Systems essential.

Responsibilities

• Handle basic technical support over the phone.
• Assist with troubleshooting proprietary applications.
• Diagnose hardware and workstation issues.

Skills

Help Desk experience

Corporate setting experience

Familiarity with ticketing systems

Knowledge of Microsoft Operating Systems

Education

Bachelor's Degree

Job description

Insight Global is seeking a Level 1 Help Desk Technician to join a top financial client in Boston, MA. The role is primarily remote, requiring once-a-week in-office visits, with normal business hours and occasional weekend shifts (1-2 times per month).

The technician will handle basic technical support over the phone, assist with troubleshooting proprietary applications, diagnose hardware and workstation issues, route calls to appropriate support teams, and document all interactions.

Our company values an inclusive environment where everyone can be their authentic selves. We are an equal opportunity employer, providing consideration without regard to race, religion, sex, age, marital status, national origin, sexual orientation, disability, or other protected characteristics. For accommodations during the application process, contact Human Resources Request Form.

Learn more about our privacy practices at Insight Global Privacy Policy.

Skills and Requirements

• 1-5 years of Help Desk experience
• Experience in a corporate setting
• Familiarity with ticketing systems
• Knowledge of Microsoft Operating Systems
• Bachelor's Degree required; experience supporting financial services is a plus

Position is entry level, full-time, in the IT industry.