Help Desk Technician

Macys; Annapolis (MD); On-site; USD 118,000 - 166,000; Full time

Benefits offered by this job

Flexible hours

Wellness perks

Career development support

Job summary

Macys in Annapolis, MD seeks a Help Desk Technician to own ITIL-focused initiatives and lead CompTIA Network+ efforts. The role emphasizes responsibility for VMware vSphere workstreams, incident postmortems, and secure Zendesk access as part of a contract assignment.

You will join a strong team, automate pipelines, and contribute to a stable IT environment with a focus on security and reliability. This contract offers a competitive compensation range and growth opportunities within Macys.

Qualifications

• ITIL Foundation knowledge is preferred and passion for ITIL practices.
• Ability to apply CompTIA Network+ concepts to real incidents and networks.
• Willingness to own projects from concept through delivery.
• Curiosity that exceeds the job description to find better solutions.

Responsibilities

• Automate build, test, and deployment pipelines for faster release cycles.
• Own the VMware vSphere workstream to support Annapolis, MD roadmap.
• Drive the CompTIA Network+ incident postmortem to prevent outages.
• Harden Zendesk authentication to ensure MD audit compliance.
• Keep VMware vSphere dependencies patched to prevent CVEs.

Skills

ITIL Foundation

CompTIA Network+ knowledge

Ownership of projects

Detail-oriented

Curiosity

Tools

VMware vSphere

Zendesk

CI/CD pipelines

Automation scripting

Job description

Macys needs a Help Desk Technician in MD who can argue passionately about ITIL Foundation, then commit to whatever the team decides. You'll take full ownership of CompTIA Network+ initiatives, work alongside a strong team, and earn $118,000 - $166,000 in this contract role.

Key Responsibilities

• Automate build, test, and deployment pipelines for faster release cycles
• Own the senior VMware vSphere workstream that unblocks the rest of Macys's Annapolis, MD roadmap
• Drive the CompTIA Network+ incident postmortem that stops the Annapolis outage from recurring
• Harden Macys's Zendesk auth so the MD audit comes back clean
• Keep Macys's VMware vSphere dependencies patched before the CVEs become incidents

What You'll Bring

• Comfort with the contract cadence of an Annapolis-based operation
• Detail-oriented approach with a commitment to accuracy
• Comfortable owning projects from concept through delivery
• Curiosity that outpaces your current job description

At Macys, our mission is to make technology simpler, faster, and more accessible for everyone in Annapolis, MD and beyond. Ownership runs deep here: you'll own outcomes, not just tasks, from your first week as a Help Desk Technician.

We reward maker-minded contributors with $118,000 - $166,000, flexible hours, wellness perks, and meaningful career development support.

We touched the timestamp today; the Help Desk Technician hunt continues in earnest.

We hire for hunger as much as resumes, so if that's you, the Help Desk Technician role is open.