Help Desk Technician - Flexible Hours, High-Impact IT & VMware

Macys; Annapolis (MD); On-site; USD 118,000 - 166,000; Full time

Benefits offered by this job

Flexible hours

Wellness perks

Career development support

Job summary

Macys in Annapolis, MD seeks a Help Desk Technician to own ITIL-focused initiatives and lead CompTIA Network+ efforts. The role emphasizes responsibility for VMware vSphere workstreams, incident postmortems, and secure Zendesk access as part of a contract assignment.

You will join a strong team, automate pipelines, and contribute to a stable IT environment with a focus on security and reliability. This contract offers a competitive compensation range and growth opportunities within Macys.

Qualifications

• ITIL Foundation knowledge is preferred and passion for ITIL practices.
• Ability to apply CompTIA Network+ concepts to real incidents and networks.
• Willingness to own projects from concept through delivery.
• Curiosity that exceeds the job description to find better solutions.

Responsibilities

• Automate build, test, and deployment pipelines for faster release cycles.
• Own the VMware vSphere workstream to support Annapolis, MD roadmap.
• Drive the CompTIA Network+ incident postmortem to prevent outages.
• Harden Zendesk authentication to ensure MD audit compliance.
• Keep VMware vSphere dependencies patched to prevent CVEs.

Skills

ITIL Foundation

CompTIA Network+ knowledge

Ownership of projects

Detail-oriented

Curiosity

Tools

VMware vSphere

Zendesk

CI/CD pipelines

Automation scripting

Job description

Macys in Annapolis, MD seeks a Help Desk Technician to own ITIL-focused initiatives and lead CompTIA Network+ efforts. The role emphasizes responsibility for VMware vSphere workstreams, incident postmortems, and secure Zendesk access as part of a contract assignment.

You will join a strong team, automate pipelines, and contribute to a stable IT environment with a focus on security and reliability. This contract offers a competitive compensation range and growth opportunities within Macys.