Help Desk Tech - DAYS - TS/SCI with Polygraph

General Dynamics - IT; Colorado Springs (CO); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Internal mobility team

Paid education and certifications

Paid vacation and holidays

Job summary

General Dynamics Information Technology is seeking a Help Desk Technician to deliver technical support for network, desktop, and systems hardware/software. The role requires a HS diploma with 1+ year of experience and certifications such as Security+ CE and PWS 9.1.

TS/SCI with Polygraph and US citizenship are required. Location is customer site with benefits including 401K, health packages, and career growth opportunities.

Qualifications

• HS diploma required; 1+ year of experience preferred.
• Security+ CE certification required.
• PWS 9.1 (ITIL, A+, HDI-CSR, MS 365) certifications preferred.

Responsibilities

• Provide technical support and troubleshooting to network, desktop, and systems hardware/software.
• Resolve technical problems and answer queries by telephone or self-service ticket for internal/external customers.
• Diagnose, identify, isolate, and analyze problems using historical database records.
• May route calls to product line specialists or system support specialists.
• Maintain and update records and tracking databases; alert management to recurring problems.

Skills

Technical Support

Troubleshooting

Customer Service

Clear Communication

Education

High School Diploma

Tools

ITIL

Job description

Help Desk Technician
DAYS

Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.

HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT

• Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
• Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Diagnose, identify, isolate, and analyze problems utilizing historical database records.
• May route calls to product line specialists, application, or system support specialists.
• Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.

WHAT YOU’LL NEED TO SUCCEED:

Required Education and Experience*

• Help Desk Technician IV - HS diploma +1 years of experience

*Years of experience can count in place of education and education can count in place of years of experience in some cases.

Required Certifications:

• Security+ CE
• PWS 9.1 ( ITIL, A+, HDI-CSR, MS 365)

TS/SCI with Polygraph Required; US Citizenship Required

Location: Customer Site

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays