Help Desk Tech - DAYS - TS/SCI w/Polygraph

General Dynamics Information Technology; Colorado Springs (CO); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Internal mobility team

Paid education and certifications

Cutting-edge technology access

Paid vacation and holidays

Job summary

General Dynamics Information Technology is seeking a Help Desk Technician to provide technical support for network, desktop, and systems hardware/software at a customer site in Colorado Springs. The role involves diagnosing issues, routing complex cases, and maintaining accurate records to detect recurring problems.

Required HS diploma with 1 year of experience; Security+ CE and ITIL/A+/HDI-CSR/MS 365 certifications are part of the preferred qualifications.

Qualifications

• HS diploma required with 1 year of help desk experience.
• Security+ CE certification required.
• PWS 9.1 includes ITIL, A+, HDI-CSR, MS 365.

Responsibilities

• Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.
• Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Diagnose, identify, isolate, and analyze problems utilizing historical database records.
• May route calls to product line specialists, application, or system support specialists.
• Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.

Skills

Technical Support

Troubleshooting

Hardware & Software

Customer Service

Education

HS diploma

Tools

MS 365

ITIL

HDI-CSR

Job description

Help Desk Technician

DAYS

Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.

HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT

• Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
• Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Diagnose, identify, isolate, and analyze problems utilizing historical database records.
• May route calls to product line specialists, application, or system support specialists.
• Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.

WHAT YOU’LL NEED TO SUCCEED:

Required Education and Experience*

• Help Desk Technician IV - HS diploma +1 years of experience

*Years of experience can count in place of education and education can count in place of years of experience in some cases.

Required Certifications:

• Security+ CE
• PWS 9.1 ( ITIL, A+, HDI-CSR, MS 365)

TS/SCI w/Polygraph Required; US Citizenship Required

Location: Customer Site

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays