Help Desk & Systems Administrator — White-Glove IT Support

fwslash; Rolla (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Forward Slash Technology in Missouri is seeking a mid‑level Systems Administrator to support client and internal infrastructure under supervision. You will perform desktop, server, and network tasks, with a focus on reliable, white‑glove service to end users.

The role includes on‑site work in the Rolla, MO area, with daily ticketing, routine maintenance, and collaboration with senior engineers to optimize performance and security. A willingness to learn and strong communication are essential.

Qualifications

• Associate’s or bachelor’s degree in IT, CS, or related field (or equivalent work experience).
• Foundational knowledge of Windows environments, networking, and system administration.
• Strong organizational and communication skills.
• Willingness to follow procedures and escalate when appropriate, and continuously learn.
• Demonstrated commitment to white‑glove support and end‑user satisfaction.
• Ability to communicate clearly with both technical and non‑technical users.

Responsibilities

• Assist in installing, configuring, and maintaining desktops, servers, and applications.
• Apply system updates, patches, and basic configurations as directed.
• Monitor system logs and performance; elevate issues as needed.
• Provide Tier 1 support to end users via ticketing system, phone, and in person.
• Troubleshoot basic hardware, software, and printer issues.
• Assist with user onboarding/offboarding, including account creation and permissions.
• Support daily monitoring and basic maintenance of client and internal networks.
• Assist with resolving connectivity issues, including Wi‑Fi, DNS, and VPN problems.
• Document and report recurring network issues to senior engineers.
• Participate in patching, backups, and monitoring of servers (Windows, Linux, O365, etc.).
• Support cloud environments, including Microsoft 365 administration.
• Identify opportunities for performance optimization with senior staff.
• Adhere to security standards, including CJIS requirements.
• Monitor endpoint alerts and report anomalies.
• Participate in audits and compliance activities as assigned.
• Maintain accurate records in Autotask, including asset tracking and system changes.
• Assist in updating knowledge base articles and SOPs.
• Conduct periodic audits of software and hardware inventory.
• Actively participate in training and mentoring opportunities.
• Pursue certifications or coursework aligned with role responsibilities.
• Demonstrate progress toward greater technical independence and client engagement.

Skills

Communication skills

Organizational skills

Willingness to learn

End-user support

Windows administration

Networking basics

Education

Associate’s or Bachelor’s degree in IT/CS or related field

Tools

Autotask

RMM platforms (Datto/Atera)

AD/O365

Job description

Forward Slash Technology in Missouri is seeking a mid‑level Systems Administrator to support client and internal infrastructure under supervision. You will perform desktop, server, and network tasks, with a focus on reliable, white‑glove service to end users.

The role includes on‑site work in the Rolla, MO area, with daily ticketing, routine maintenance, and collaboration with senior engineers to optimize performance and security. A willingness to learn and strong communication are essential.